F&B Attendant at Crowne Plaza Brussels Airport

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F&B Attendant

Crowne Plaza Brussels Airport

F&B Attendant

Crowne Plaza Brussels Airport

Part Time

Full Time

To be discussed

F&B Attendant

Crowne Plaza Brussels Airport

Part Time

Full Time

To be discussed

Skills

Enthusiastic

Job description

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

What’s the job?

Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service. As an F&B Service Attendant-Waiter, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

Your day-to-day 

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example 
Look smart – wear your uniform with pride 
Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest 
Greet guests in a pleasant manner 
Take beverage and food orders in a prompt and professional manner 
Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable
Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable 
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service 
Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the supervisor or manager on duty 
Take action to solve guest problems/complaints using appropriate service recovery guidelines 
Requisition all necessary supplies in line with hotel procedures and manage inventories 
Receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift in line with hotel procedures 
Check bar and seating areas for cleanliness and attractiveness ensuring all standards are aligned to company and local legislative standards. Inspect all equipment and machinery for proper operation. 
Responsible for the right mise-en-place to perform excellent during service period 
Perform other duties as assigned What we need from you 
Look smart – wear your uniform with pride 
Great communication skills 
Basis reading, writing and math skills 
Formal bartending training preferred. 
Respect the sequence of service 
Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments. 
Ability to handle, carry or lift items weighing up to 23 kilograms. 
Speak French/Dutch and knowledge of English

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. 

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests  True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay 
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs 
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

What’s the job?

Your day-to-day 

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example 
Look smart – wear your uniform with pride 
Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest 
Greet guests in a pleasant manner 
Take beverage and food orders in a prompt and professional manner 
Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable
Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable 
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service 
Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the supervisor or manager on duty 
Take action to solve guest problems/complaints using appropriate service recovery guidelines 
Requisition all necessary supplies in line with hotel procedures and manage inventories 
Receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift in line with hotel procedures 
Check bar and seating areas for cleanliness and attractiveness ensuring all standards are aligned to company and local legislative standards. Inspect all equipment and machinery for proper operation. 
Responsible for the right mise-en-place to perform excellent during service period 
Perform other duties as assigned What we need from you 
Look smart – wear your uniform with pride 
Great communication skills 
Basis reading, writing and math skills 
Formal bartending training preferred. 
Respect the sequence of service 
Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments. 
Ability to handle, carry or lift items weighing up to 23 kilograms. 
Speak French/Dutch and knowledge of English

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. 

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests  True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay 
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs 
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

F&B Attendant

Skills

Enthusiastic

Da Vincilaan 4, 1935 Zaventem, Belgium

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