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Assistant Reception Manager
Summary
Assistant Reception Manager
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 100 Wardour St, Soho, London W1F 0TL, UK |
Assistant Reception Manager
Description
Previously the home of legendary Marquee Club and Floridita, 100 Wardour Street has been transformed into a stylish Bar and Lounge, which is open for lunch as well as late-night cocktails and bar bites. Downstairs the glamourous basement restaurant and club is an exciting destination for dining and drinks, hosting live music five nights a week right in the vibrant heart of Soho. Next door is The Den, 100 Wardour Street’s very own cocktail piano bar for that members’ club feel.
We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
Your key duties & responsibilities would include:
• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager
D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:
• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic bonus scheme
If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!
We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
Your key duties & responsibilities would include:
• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager
D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:
• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic bonus scheme
If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!
Previously the home of legendary Marquee Club and Floridita, 100 Wardour Street has been transformed into a stylish Bar and Lounge, which is open for lunch as well as late-night cocktails and bar bites. Downstairs the glamourous basement restaurant and club is an exciting destination for dining and drinks, hosting live music five nights a week right in the vibrant heart of Soho. Next door is The Den, 100 Wardour Street’s very own cocktail piano bar for that members’ club feel.
We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
Your key duties & responsibilities would include:
• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager
D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:
• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic bonus scheme
If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!
We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
Your key duties & responsibilities would include:
• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager
D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:
• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic bonus scheme
If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!
Details
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 100 Wardour St, Soho, London W1F 0TL, UK |
Skills
Training Experience
Staff Scheduling
Fast-Paced Experience
Fluent in English
Customer Service
Leadership
Open Table
OpenTable Experience
telephone skills
mentoring
By applying you confirm you have these skills.
100 Wardour Street
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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100 Wardour St, Soho, London W1F 0TL, UK