Assistant Reception Manager

The Role: Assistant Reception Manager

The Restaurant: 20 Stories

The Location: NO. 1, 1 Hardman Square, Manchester M3 3EB

The Salary: Competitive Salary 

Why work for us:

• Top rate industry leading pay
• Discount in all of our restaurants – 40% off all day, every day
• Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
• Wagestream – access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary
• Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
• Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
• Free tasty and healthy meals on shift   
• Employee of the Month scheme
• Long Service Awards
• Holiday that increases with length of service
• Access to our training platform D&D Connect with resources to develop your skills and knowledge
• An optional paid day each year to give back and volunteer
• Recommend a Friend scheme

Who we are: 

At D&D London we are passionate about all thing’s food and drink. We strive to deliver quality in everything we do, each time we do it. With 45 diverse venues across 7 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by Des Gunewardena and David Loewi, our eponymous D and D, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories and our South Place Hotel. With further expansion across the group planned in the upcoming years, this list of top destinations is only set to grow!

20 Stories has become an integral part of the city of Manchester's restaurant scene. Locally known as 'The restaurant in the sky', it has become well known for not only its jaw- dropping 360-degree views but its fantastic menus, beautiful design and for one of the liveliest bars in town. The menu represents its location by showcasing the best of the Northwest, with an aim to source ingredients no more than 50 miles from outside Manchester.

A bit about what you will be doing: 

We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!

The Role: Assistant Reception Manager

The Restaurant: 20 Stories

The Location: NO. 1, 1 Hardman Square, Manchester M3 3EB

The Salary: Competitive Salary 

Why work for us:

• Top rate industry leading pay
• Discount in all of our restaurants – 40% off all day, every day
• Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
• Wagestream – access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary
• Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
• Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
• Free tasty and healthy meals on shift   
• Employee of the Month scheme
• Long Service Awards
• Holiday that increases with length of service
• Access to our training platform D&D Connect with resources to develop your skills and knowledge
• An optional paid day each year to give back and volunteer
• Recommend a Friend scheme

Who we are: 

At D&D London we are passionate about all thing’s food and drink. We strive to deliver quality in everything we do, each time we do it. With 45 diverse venues across 7 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by Des Gunewardena and David Loewi, our eponymous D and D, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories and our South Place Hotel. With further expansion across the group planned in the upcoming years, this list of top destinations is only set to grow!

20 Stories has become an integral part of the city of Manchester's restaurant scene. Locally known as 'The restaurant in the sky', it has become well known for not only its jaw- dropping 360-degree views but its fantastic menus, beautiful design and for one of the liveliest bars in town. The menu represents its location by showcasing the best of the Northwest, with an aim to source ingredients no more than 50 miles from outside Manchester.

A bit about what you will be doing: 

We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!