In Room Dining Server

Mattos Hospitality is looking for an In Room Dining Server!

Nine Orchard is a luxury, boutique hotel in a beautiful landmark building on Manhattan's Lower East Side.  The Food and Beverage program is curated by Chef Ignacio Mattos and the team at Mattos Hospitality whose other restaurants include Estela, Altro Paradiso and Lodi. Nine Orchard will house two restaurants, an elegant cocktail lounge and two event spaces on the hotel's second floor and a rooftop deck.  

Purpose

The In Room Dining Server will serve guests staying at the 9 Orchard Hotel while upholding the quality of food, beverage, and service. This person will ensure in room dining service runs smoothly and efficiently for guests to have pleasurable experiences.

Key Focus

• Attend to all incoming requests and orders from hotel guests in a timely manner.
• Deliver food and beverage orders to guests’ rooms while upholding standards
• Prepare and set up the dining area to the guest’s preference.
• Ensure all food and beverage orders are fulfilled and uphold quality.
• Provide attentive and quality service to all guests during their visit.

Personnel:

• Ensure compliance with occupational, health, and safety standards.
• Participate in in room dining service and team trainings.
• Uphold food and beverage knowledge.
• Ensure consistent communication with staff members, management, and the kitchen during service.
• Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities.

Guest Service

• Ensures all guests consistently receive courteous and efficient service.
• Responds positively and promptly to customer concerns and complaints.
• Maintains guest satisfaction by monitoring and evaluating food beverage and service offerings.
• Communicating any food allergy or special nutrition needs to kitchen staff.
• Builds relationships with repeat guests.
• Ensures consistent execution of company policies and procedures including recently created and evolving COVID guidelines.

Service Standards

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Reliably complete all assigned side work.
• Follow all company policies and procedures including recently created and evolving COVID guidelines.
• Demonstrate knowledge of Department of Health (DOH) standards.
• Completes side work according to the schedule.
• Keep work area clean and organized.

Company Values

• Understanding that we require a positive and respectful attitude in the workplace.
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

Mattos Hospitality is looking for an In Room Dining Server!

Nine Orchard is a luxury, boutique hotel in a beautiful landmark building on Manhattan's Lower East Side.  The Food and Beverage program is curated by Chef Ignacio Mattos and the team at Mattos Hospitality whose other restaurants include Estela, Altro Paradiso and Lodi. Nine Orchard will house two restaurants, an elegant cocktail lounge and two event spaces on the hotel's second floor and a rooftop deck.  

Purpose

The In Room Dining Server will serve guests staying at the 9 Orchard Hotel while upholding the quality of food, beverage, and service. This person will ensure in room dining service runs smoothly and efficiently for guests to have pleasurable experiences.

Key Focus

• Attend to all incoming requests and orders from hotel guests in a timely manner.
• Deliver food and beverage orders to guests’ rooms while upholding standards
• Prepare and set up the dining area to the guest’s preference.
• Ensure all food and beverage orders are fulfilled and uphold quality.
• Provide attentive and quality service to all guests during their visit.

Personnel:

• Ensure compliance with occupational, health, and safety standards.
• Participate in in room dining service and team trainings.
• Uphold food and beverage knowledge.
• Ensure consistent communication with staff members, management, and the kitchen during service.
• Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities.

Guest Service

• Ensures all guests consistently receive courteous and efficient service.
• Responds positively and promptly to customer concerns and complaints.
• Maintains guest satisfaction by monitoring and evaluating food beverage and service offerings.
• Communicating any food allergy or special nutrition needs to kitchen staff.
• Builds relationships with repeat guests.
• Ensures consistent execution of company policies and procedures including recently created and evolving COVID guidelines.

Service Standards

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Reliably complete all assigned side work.
• Follow all company policies and procedures including recently created and evolving COVID guidelines.
• Demonstrate knowledge of Department of Health (DOH) standards.
• Completes side work according to the schedule.
• Keep work area clean and organized.

Company Values

• Understanding that we require a positive and respectful attitude in the workplace.
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.