Membership Sales Executive

Job Role: Membership Sales Executive

About Us

We strive to celebrate & champion women to inspire change, and to create spaces and a sense of community in which they can thrive. The AllBright is the connective thread between passion and drive, celebrating women of all ages and stages.

Our members’ clubs are designed by and for women. They are elegant spaces offering a home away from home to put the work in, network, unwind and be inspired. From the art that adorns the walls to the food on the menu, we are championing and supporting women and female-led suppliers and creators.

The AllBright EDIT is our online digital platform for original content. EDIT is our opportunity to deliver the AllBright mission around the world. Expect career advice, smart lifestyle features, opinions and conversations for tackling the myriad of topics relevant in the working life of women.

The AllBright Academy is part of the AllBright Digital ecosystem – our online membership offering for women everywhere. Encompassing upskilling content from leading business own as well as opportunities to connect via mentoring and digital programming, AllBright Digital is for everyone who wants to develop professionally.

Our monthly Pitch Days, hosted in partnership with HSBC Private Banking, is a series committed to supporting early-stage female founders. Each Pitch Day we invite female-founded businesses looking to raise capital to present to our network of experienced investors, high-net-worth individuals and business leaders.

To find out more, visit www.allbrightcollective.com

What makes an AllBright employee?

If you want to join us on our journey, we want to hear from you! We are always on the lookout for candidates to possess the following 3 attributes:

• Execution – we look for individuals who can execute tasks and deliver results under pressure.
• Flair – we encourage our teams to work creatively, think outside the box and work with resilience (and pizzazz).
• Global Sisterhood – whether you are male or female it is important that you are 110% committed to our mission to create the global sisterhood and empowering women, which means understanding our members and working collaboratively to achieve this.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Purpose

To promote and sell club membership for The AllBright Clubs, through outbound sales efforts, networking and cultivating member referrals.

Key Responsibilities

• Act as an ambassador by greeting, getting to know and understanding our members and clients in order to deliver a truly world class service

• Deal with all internal and external calls in a professional and efficient manner, considering call response times, call handling and etiquette
• Ensure that you provide guests, agents and clients of The AllBright with accurate and relevant information on all of The AllBright Club rates, packages, facilities and services in order to actively promote the Club and convert enquiries effectively into memberships and bookings
• Ensure you maintain up to date knowledge of the Club, event facilities, services and activities taking place in London or the Club, in order to provide accurate information to members / guests and your team
• Handle any member / guest requests, complaints or feedback in a service-oriented manner, escalating any situations that you are unable to resolve with the Group General Manager
• Take personal ownership for identifying VIP bookings made by your accounts and team to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant persons
• Foster good working relationships across all Club departments in order to encourage interdepartmental support, creative thinking and ensure production and service standards are maintained across the Club
• Act as a role-model and proudly deliver our promise to the guests and colleagues by providing world-class service, with elegance, creativity, and unfailing attentiveness
• Ensure that all member, client and account data (including new profiles, profile notes and traces) are accurately maintained on the relevant platforms by the Membership team. Follow up on all applications which are not fully completed
• Follow up on all unpaid memberships, chase payments and request and send invoices when required
• Structure and manage your own diary and that of your team’s member /client appointments in an effective manner to ensure that appointments are both constructive, concise and of value to the business
• Project a positive and joyful attitude yet stay composed under pressurised situations in order to create goodwill and nurture working relationships with all colleagues of The AllBright
• Take an active interest in the London Members Club scene and our competitors through regularly reading Club reviews and networking with industry peers
• Ensure that you and the membership team are aware of and follow all administrative and guest correspondence standards as defined by The AllBright
• Become a guardian of The AllBright, maintaining the highest possible professional standards always without compromise

Person Specification

Job Role: Membership Sales Executive

About Us

We strive to celebrate & champion women to inspire change, and to create spaces and a sense of community in which they can thrive. The AllBright is the connective thread between passion and drive, celebrating women of all ages and stages.

Our members’ clubs are designed by and for women. They are elegant spaces offering a home away from home to put the work in, network, unwind and be inspired. From the art that adorns the walls to the food on the menu, we are championing and supporting women and female-led suppliers and creators.

The AllBright EDIT is our online digital platform for original content. EDIT is our opportunity to deliver the AllBright mission around the world. Expect career advice, smart lifestyle features, opinions and conversations for tackling the myriad of topics relevant in the working life of women.

The AllBright Academy is part of the AllBright Digital ecosystem – our online membership offering for women everywhere. Encompassing upskilling content from leading business own as well as opportunities to connect via mentoring and digital programming, AllBright Digital is for everyone who wants to develop professionally.

Our monthly Pitch Days, hosted in partnership with HSBC Private Banking, is a series committed to supporting early-stage female founders. Each Pitch Day we invite female-founded businesses looking to raise capital to present to our network of experienced investors, high-net-worth individuals and business leaders.

To find out more, visit www.allbrightcollective.com

What makes an AllBright employee?

If you want to join us on our journey, we want to hear from you! We are always on the lookout for candidates to possess the following 3 attributes:

• Execution – we look for individuals who can execute tasks and deliver results under pressure.
• Flair – we encourage our teams to work creatively, think outside the box and work with resilience (and pizzazz).
• Global Sisterhood – whether you are male or female it is important that you are 110% committed to our mission to create the global sisterhood and empowering women, which means understanding our members and working collaboratively to achieve this.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Purpose

To promote and sell club membership for The AllBright Clubs, through outbound sales efforts, networking and cultivating member referrals.

Key Responsibilities

• Act as an ambassador by greeting, getting to know and understanding our members and clients in order to deliver a truly world class service

• Deal with all internal and external calls in a professional and efficient manner, considering call response times, call handling and etiquette
• Ensure that you provide guests, agents and clients of The AllBright with accurate and relevant information on all of The AllBright Club rates, packages, facilities and services in order to actively promote the Club and convert enquiries effectively into memberships and bookings
• Ensure you maintain up to date knowledge of the Club, event facilities, services and activities taking place in London or the Club, in order to provide accurate information to members / guests and your team
• Handle any member / guest requests, complaints or feedback in a service-oriented manner, escalating any situations that you are unable to resolve with the Group General Manager
• Take personal ownership for identifying VIP bookings made by your accounts and team to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant persons
• Foster good working relationships across all Club departments in order to encourage interdepartmental support, creative thinking and ensure production and service standards are maintained across the Club
• Act as a role-model and proudly deliver our promise to the guests and colleagues by providing world-class service, with elegance, creativity, and unfailing attentiveness
• Ensure that all member, client and account data (including new profiles, profile notes and traces) are accurately maintained on the relevant platforms by the Membership team. Follow up on all applications which are not fully completed
• Follow up on all unpaid memberships, chase payments and request and send invoices when required
• Structure and manage your own diary and that of your team’s member /client appointments in an effective manner to ensure that appointments are both constructive, concise and of value to the business
• Project a positive and joyful attitude yet stay composed under pressurised situations in order to create goodwill and nurture working relationships with all colleagues of The AllBright
• Take an active interest in the London Members Club scene and our competitors through regularly reading Club reviews and networking with industry peers
• Ensure that you and the membership team are aware of and follow all administrative and guest correspondence standards as defined by The AllBright
• Become a guardian of The AllBright, maintaining the highest possible professional standards always without compromise

Person Specification