Guest Services Specialist
Sofitel Dubai The Palm Resort and Spa
Fri, 01 Nov 2019 00:00:00 GMT -
Thu, 30 Apr 2020 00:00:00 GMT
Business development and planning<br><br>2019-11 - 2020-04 Guest Services Specialist<br> Sofitel Dubai The Palm Resort and Spa, Dubai, UAE<br><br> * Assisted guests with check-ins, account inquiries and any additional services<br> needed.<br> * Preserved revenue streams by utilizing strong communication and negotiation<br> skills, offering refunds as last resort to maintain customer satisfaction.<br> * Developed highly empathetic client relationships and earned reputation for<br> exceeding service standard goals.<br> * Acquired 23 new customers, generating 25% of team revenue.<br><br><br> * Used consultative sales approach to understand customer needs and recommend<br> relevant offerings.
Skin And Soul, Sheraton Grand Doha Resort
Fri, 01 Feb 2019 00:00:00 GMT -
Fri, 01 Nov 2019 00:00:00 GMT
Skin And Soul, Sheraton Grand Doha Resort, Doha, Qatar<br> * Interacted with contractors, subcontractors and suppliers to guide cost analysis process by<br> establishing and enforcing policies and procedures.<br> * Identified appropriate marketing channels and target customers for campaigns.<br> * Increased revenues and supported business goals by developing public relations strategies and<br> campaigns.<br> * Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing<br> inventory flow, revenue and profits.<br> * Ensured smooth training execution by coordinating seminar functions, including site selection,<br> scheduling, marketing, reservations, materials, event management and follow-up.<br> * Wrote engaging and creative press releases for each promotion.<br> * Worked closely with clients and general manager to design effective promotions to meet<br> customer needs and exceed sales goals.<br> * Exceeded regional annual sales target by 20%.<br> * Conducted research to target, engage and partner with suppliers, negotiating beneficial,<br> cost-saving deals.
Food and Beverage Cashier
Bvlgari hotel and resort dubai
Wed, 01 Nov 2017 00:00:00 GMT -
Thu, 31 Jan 2019 00:00:00 GMT
Bvlgari Hotel And Resort Dubai, Dubai, UAE<br> * Prepared completed X,Z files for archiving.<br> * Operated cash register for cash, check and credit card transactions with 100 % accuracy.<br> * Counted cash in register drawer at beginning and end of shift.<br> * Met and exceeded upsell goals by highlighting target merchandise with strategic promotional<br> approaches.<br> * Provided expertise on products, including demonstrating features, answering questions, and<br> redirecting objections to highlight positive aspects.<br> * Processed POS transactions, including checks, cash and credit purchases or refunds.
Assistant Spa Manager
St. Regis Hotel
Mon, 01 May 2017 00:00:00 GMT -
Wed, 01 Nov 2017 00:00:00 GMT
St. Regis Hotel Astana, Astana, Kazakhstan<br> * Motivated team members to meet and exceed sales targets.<br> * Assessed marketing copy, art comps and final designs and compared with established<br> specifications.<br> * Conducted interviews with participants to assess eligibility.<br><br><br><br><br> * Explained questions in better detail for interviewees to allow truthful<br> answers.<br> * Completed in-depth reviews of market conditions and customer preferences for<br> spa products.<br> * Maintained high functional, operational and organization levels during<br> high-traffic hours and seasonal promotions.<br> * Held individual meetings with employees to address performance issues,<br> improve performance and boost profitability by guaranteeing excellent spa and<br> customer service programs.<br> * Monitored social media and online sources for industry trends.<br> * Worked with more than 300 customers to understand needs and provide excellent<br> service.
Personal Assistant of General Manager
Bianco Luxury Service LLP (Rixos Residences)
Sun, 01 Mar 2015 00:00:00 GMT -
Mon, 01 May 2017 00:00:00 GMT
Bianco Luxury Service LLP (Rixos Residences), Astana, Kazakhstan<br> * Promoted team productivity by keeping supplies organized and wellstocked.<br> * Responded to emails and other correspondence to facilitate communication and enhance business<br> processes.<br> * Contributed to smooth business operations by planning and organizing meetings and conferences,<br> including conference calls.<br> * Managed and frequently changing travel arrangements and coordinated pre-planning of trips.<br> * Created rate plans and worked with revenue manager to boost occupancy and average achieved<br> room rate.<br> * Consulted with central reservations to discuss new rate plans and promotions for minimum 85%<br> per month.<br> * Managed quality assurance program, including on-site evaluations, internal audits and customer<br> surveys.
Front Office Agent
Rixos President Hotel Astana
Wed, 01 Jan 2014 00:00:00 GMT -
Sun, 01 Mar 2015 00:00:00 GMT
Rixos President Hotel Astana, Astana, Kazakhstan<br> * Arranged for group hotel bookings in collaboration with sales department for weddings and<br> special events.<br> * Answered incoming phone calls and developed friendly rapport with callers while answering<br> questions, making recommendations and leading conversations to bookings.<br> * Suggested various packages and amenities to guests (30 per day), helping each find perfect<br> accommodations to fit personal needs.<br> * Managed online booking inquiries and assisted guests and travel partners with questions<br> throughout entire booking cycle.<br> * Coordinated travel accommodations for staff and out-of-town visitors, including vouchers,<br> agendas and transportation.