Shift Manager

My World Enterprises is made up of a diverse group of passionate individuals who share a common love for food, dining experiences and hospitality. Under the MWE name is a portfolio of restaurants; Alondra’s Craft American Eatery, Alondra Hot Wings, and Taco Luv.
Our core values of a positive attitude, continuous improvement, creating memorable guest experiences and a dedication to creating the best handmade and craft foods has established a solid foundation on which we continue to build. We seek the “best of the best” to work alongside us as we grow the brand and positively impact the lives of our guests, as well as the lives of our team. The work is challenging and fast paced but rewarding above all!

We’re looking for happy, creative, energetic, ambitious and positive people to join our growing team at Alondra Hot Wings! Team members are responsible for creating exceptional guest experiences for each guest, every time they walk through our doors, call us on the phone, or place an order online.

From greeting our guests with a genuine passion for teaching our guests about our menu and customizing it for their personal preferences, our Shift Managers set the tone for the team and the guest experience. Shift Managers are responsible for creating exceptional guest experiences through personalized customer service and ensuring safe and quality food is prepared and served. Shift Managers work in partnership with the kitchen, oversee the dining room experience and lead all team members throughout the day.

Our ideal team member is:
 Hardworking and self-motivated
 Understands the importance of working together as a team
 Wants to grow – We want your feedback so we can improve as an organization.

We offer:
1. A competitive base hourly rate.
2. Employee discount on food
3. Paid sick leave
4. The opportunity to join a brand that is expanding and growing

As a Shift Manager you will:
 Resolve customer incidents and working to ensure exceptional guest experiences
 Encourage great guest service from every team member
 Assist with food ordering, cash handling procedures, and weekly physical inventory counts
 Train, evaluate, motivate and coach team members
 Develop team members using cross training
 Establish a positive relationship with the team, guests, and vendors
 Maintain ambiance by controlling lighting, background music, glassware, dinnerware and utensil quality and placement; monitoring food presentation and service.
 Communicate with Head Chef and maintain a close and professional working relationship with the kitchen at all times
 To be actively involved in all staff related issues and to handle them in a professional manner. Conduct mini-meetings on a daily basis on which important events, new items, and sales goals are communicated to the team.
 Maintain the overall cleanliness and organization of the restaurant

Our team members need to:

 Stand and/or walk for an entire shift. Our team members are in constant motion in order to deliver an AWESOME guest experience
 Communicate clearly and effectively with customers and fellow team members
 Lift up to 30 pounds



Requirements
 Proven experience as a Shift Manager or relevant role in a restaurant
 Good knowledge of restaurant operations
 Availability to work different shifts, including weekends
 Basic knowledge of bookkeeping procedures
 A customer service approach with the ability to manage complaints with professionalism
 Excellent organizational skills
 Team management abilities
 Certification from a culinary school or a two-year degree from a community college is a plus!

We are committed to training and supporting each team member so that they may grow within our organization. We’ll work as hard as you do in making this a successful restaurant!

My World Enterprises is made up of a diverse group of passionate individuals who share a common love for food, dining experiences and hospitality. Under the MWE name is a portfolio of restaurants; Alondra’s Craft American Eatery, Alondra Hot Wings, and Taco Luv.
Our core values of a positive attitude, continuous improvement, creating memorable guest experiences and a dedication to creating the best handmade and craft foods has established a solid foundation on which we continue to build. We seek the “best of the best” to work alongside us as we grow the brand and positively impact the lives of our guests, as well as the lives of our team. The work is challenging and fast paced but rewarding above all!

We’re looking for happy, creative, energetic, ambitious and positive people to join our growing team at Alondra Hot Wings! Team members are responsible for creating exceptional guest experiences for each guest, every time they walk through our doors, call us on the phone, or place an order online.

From greeting our guests with a genuine passion for teaching our guests about our menu and customizing it for their personal preferences, our Shift Managers set the tone for the team and the guest experience. Shift Managers are responsible for creating exceptional guest experiences through personalized customer service and ensuring safe and quality food is prepared and served. Shift Managers work in partnership with the kitchen, oversee the dining room experience and lead all team members throughout the day.

Our ideal team member is:
 Hardworking and self-motivated
 Understands the importance of working together as a team
 Wants to grow – We want your feedback so we can improve as an organization.

We offer:
1. A competitive base hourly rate.
2. Employee discount on food
3. Paid sick leave
4. The opportunity to join a brand that is expanding and growing

As a Shift Manager you will:
 Resolve customer incidents and working to ensure exceptional guest experiences
 Encourage great guest service from every team member
 Assist with food ordering, cash handling procedures, and weekly physical inventory counts
 Train, evaluate, motivate and coach team members
 Develop team members using cross training
 Establish a positive relationship with the team, guests, and vendors
 Maintain ambiance by controlling lighting, background music, glassware, dinnerware and utensil quality and placement; monitoring food presentation and service.
 Communicate with Head Chef and maintain a close and professional working relationship with the kitchen at all times
 To be actively involved in all staff related issues and to handle them in a professional manner. Conduct mini-meetings on a daily basis on which important events, new items, and sales goals are communicated to the team.
 Maintain the overall cleanliness and organization of the restaurant

Our team members need to:

 Stand and/or walk for an entire shift. Our team members are in constant motion in order to deliver an AWESOME guest experience
 Communicate clearly and effectively with customers and fellow team members
 Lift up to 30 pounds



Requirements
 Proven experience as a Shift Manager or relevant role in a restaurant
 Good knowledge of restaurant operations
 Availability to work different shifts, including weekends
 Basic knowledge of bookkeeping procedures
 A customer service approach with the ability to manage complaints with professionalism
 Excellent organizational skills
 Team management abilities
 Certification from a culinary school or a two-year degree from a community college is a plus!

We are committed to training and supporting each team member so that they may grow within our organization. We’ll work as hard as you do in making this a successful restaurant!