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Summary
Front Office Agent $14.42/hr
Salary $14.42 / Hour
Schedule Full Time
Location 3550 Samuel Shepard Dr, St. Louis, MO 63103, USA

Front Office Agent $14.42/hr


Description
A Front Office Agent will provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. He/She will perform tasks that are essential to daily operations of the front desk. Front office areas include Front Desk, Guest Services (Valet/Parking/Bell), Night Audit and Zephyr (Command center PBX and Voice Reservations). Position works with managers and employees to carry out procedures ensuring an efficient check in and check out process. A Front Office Agent will obtain an in-depth knowledge of our PMS system, all guest service related software and perform a variety of service related tasks, including, but not limited to, processing hotel reservations, registering guests, assigning rooms, ensure all financial transactions for the day are verified and balanced, settling guests’ accounts, and coordinating with other departments to satisfy guests needs. Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized.


• Participates in pre-shift meetings to review all information pertinent to the day's business.
• Ensure he/she is attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Complete all work activities of the Front Desk.
• Ensures ongoing focus is on the local attractions and events throughout all guest impact areas. Assist guests with concierge like service to personalize each guests experience.
• Assists guests to ensure optimum service levels are maintained.
• Adheres to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Conducts thorough training upon hire to ensure he/she is aligned to the service culture that is established at AAH.
• Ensures security of guestroom access.
• Assists Front Office leadership and Revenue Management to balance the house and oversee rooms’ control.
• Comply with all cashiering procedures according to Accounting policies and standards.
• Works closely with all department of the hotel and food and beverage to anticipate guests needs and deliver SINGULAR SERVICE.
A Front Office Agent will provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. He/She will perform tasks that are essential to daily operations of the front desk. Front office areas include Front Desk, Guest Services (Valet/Parking/Bell), Night Audit and Zephyr (Command center PBX and Voice Reservations). Position works with managers and employees to carry out procedures ensuring an efficient check in and check out process. A Front Office Agent will obtain an in-depth knowledge of our PMS system, all guest service related software and perform a variety of service related tasks, including, but not limited to, processing hotel reservations, registering guests, assigning rooms, ensure all financial transactions for the day are verified and balanced, settling guests’ accounts, and coordinating with other departments to satisfy guests needs. Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized.


• Participates in pre-shift meetings to review all information pertinent to the day's business.
• Ensure he/she is attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Complete all work activities of the Front Desk.
• Ensures ongoing focus is on the local attractions and events throughout all guest impact areas. Assist guests with concierge like service to personalize each guests experience.
• Assists guests to ensure optimum service levels are maintained.
• Adheres to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Conducts thorough training upon hire to ensure he/she is aligned to the service culture that is established at AAH.
• Ensures security of guestroom access.
• Assists Front Office leadership and Revenue Management to balance the house and oversee rooms’ control.
• Comply with all cashiering procedures according to Accounting policies and standards.
• Works closely with all department of the hotel and food and beverage to anticipate guests needs and deliver SINGULAR SERVICE.

Details
Salary $14.42 / Hour
Schedule Full Time
Location 3550 Samuel Shepard Dr, St. Louis, MO 63103, USA

Skills
Money Handling
Ability to Multi-Task
customer service skills
Strong Communication Skills
By applying you confirm you have these skills.

expired job post

3550 Samuel Shepard Dr, St. Louis, MO 63103, USA