Guest Services Manager (Parking, Valet, Bell) $18/hr + tips

The Guest Services Manager at Angad Arts Hotel will oversee all guest services operations. The primary focus will be on the ground level, including Valet, Parking and Bell duties. He/she is to act as an ambassador with a positive force of energy as guests begin their journey throughout the hotel and food & beverage outlets. As his/her team will represent our guests’ first impression, this position is integral in creating a healthy, happy and colorful working environment that fosters a fluidity of excellent service from their arrival and onward. Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized.


• Ensures a seamless arrival/departure experience while providing Parking, Valet & Bell service.
• Maintains proper staffing levels based on hotel & F&B needs.
• Provides daily/weekly reports to Front Office Manager & Hotel Manager of labor costs.
• Provides daily/monthly reports to Front Office Manager & Hotel Manager outlining parking capture percentage while identifying key drivers.
• Ensures all guests are recognized and welcomed to AAH through prompt and courteous service.
• Operates with a “sales attitude” while promoting the hotel and it’s service-oriented culture.
• Practices and maintains a deep knowledge of the neighborhood and its offerings, events and activities.
• Nurtures relationships with guests and our local businesses/attractions to form valuable relationships that benefit both AAH and it’s present and future guests.
• Collects and sustains a thorough knowledge of room locations, room types, hotel facilities, amenities, events and F&B offerings.
• Develops systems to ensure security of guest belongings once taken into the possession of AAH.
• Understands all safety and emergency procedures and how to act upon them should the situation arise.
• Addresses and resolves guest complaints, issues and concerns in a calm, collected, courteous manor.
• Continually monitors all areas to prevent abuse and/or destruction of art, furniture and hotel property.
• Possesses a thorough understanding of the parking software and basic knowledge of the property management system.
• Develops systems to ensure proper tracking and billing of all guest’s cars and belongings.
• Works with Security Manager to ensure understanding of all safety guidelines and reporting procedures in the case of a guest claim.
• Anticipates guests needs and prepares to deliver unparalleled service based on these needs.
• Observes team member uniforms to ensure guidelines are followed and met based on hotel policies.
• Monitors staffing levels and adjusts based on business demands.
• Maintains a communicative and collaborative relationship with all hotel departments.
• Works closely with the Front Office, F&B, Sales and Entertainment personnel to provide VIP treatment to all guests, especially those recognized in a specific capacity.

The Guest Services Manager at Angad Arts Hotel will oversee all guest services operations. The primary focus will be on the ground level, including Valet, Parking and Bell duties. He/she is to act as an ambassador with a positive force of energy as guests begin their journey throughout the hotel and food & beverage outlets. As his/her team will represent our guests’ first impression, this position is integral in creating a healthy, happy and colorful working environment that fosters a fluidity of excellent service from their arrival and onward. Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized.


• Ensures a seamless arrival/departure experience while providing Parking, Valet & Bell service.
• Maintains proper staffing levels based on hotel & F&B needs.
• Provides daily/weekly reports to Front Office Manager & Hotel Manager of labor costs.
• Provides daily/monthly reports to Front Office Manager & Hotel Manager outlining parking capture percentage while identifying key drivers.
• Ensures all guests are recognized and welcomed to AAH through prompt and courteous service.
• Operates with a “sales attitude” while promoting the hotel and it’s service-oriented culture.
• Practices and maintains a deep knowledge of the neighborhood and its offerings, events and activities.
• Nurtures relationships with guests and our local businesses/attractions to form valuable relationships that benefit both AAH and it’s present and future guests.
• Collects and sustains a thorough knowledge of room locations, room types, hotel facilities, amenities, events and F&B offerings.
• Develops systems to ensure security of guest belongings once taken into the possession of AAH.
• Understands all safety and emergency procedures and how to act upon them should the situation arise.
• Addresses and resolves guest complaints, issues and concerns in a calm, collected, courteous manor.
• Continually monitors all areas to prevent abuse and/or destruction of art, furniture and hotel property.
• Possesses a thorough understanding of the parking software and basic knowledge of the property management system.
• Develops systems to ensure proper tracking and billing of all guest’s cars and belongings.
• Works with Security Manager to ensure understanding of all safety guidelines and reporting procedures in the case of a guest claim.
• Anticipates guests needs and prepares to deliver unparalleled service based on these needs.
• Observes team member uniforms to ensure guidelines are followed and met based on hotel policies.
• Monitors staffing levels and adjusts based on business demands.
• Maintains a communicative and collaborative relationship with all hotel departments.
• Works closely with the Front Office, F&B, Sales and Entertainment personnel to provide VIP treatment to all guests, especially those recognized in a specific capacity.