Receptionist

We are currently looking for an enthusiast Receptionist to join the Front of House team at Ashford Castle.

Key responsibilities of the Receptionist will include:

• To deal with all arrivals and all departures in a friendly and efficient manner in line with Hotel Standards.
• To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.
• Support the reservations team in completion of reservations as required.
• Operate computerised system for reservations, arrivals and departures ensuring all information is accurate and up to date.
• To provide the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests. needs and initiating actions to exceed expectations where possible.

The ideal candidate for the Receptionist position should:

• Have a friendly & outgoing personality.
• Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends).
• Demonstrate strong communication skills.
• Have strong attention to detail.
• Be legally eligible to work in Ireland.
• Have the ability to handle busy situations and manage your workload effectively.

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path.
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021.

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis.  This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity. 

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector.   We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector.  Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

If this sounds like the Receptionist role for you then please apply today!

We are currently looking for an enthusiast Receptionist to join the Front of House team at Ashford Castle.

Key responsibilities of the Receptionist will include:

• To deal with all arrivals and all departures in a friendly and efficient manner in line with Hotel Standards.
• To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.
• Support the reservations team in completion of reservations as required.
• Operate computerised system for reservations, arrivals and departures ensuring all information is accurate and up to date.
• To provide the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests. needs and initiating actions to exceed expectations where possible.

The ideal candidate for the Receptionist position should:

• Have a friendly & outgoing personality.
• Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends).
• Demonstrate strong communication skills.
• Have strong attention to detail.
• Be legally eligible to work in Ireland.
• Have the ability to handle busy situations and manage your workload effectively.

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path.
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021.

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis.  This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity. 

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector.   We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector.  Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

If this sounds like the Receptionist role for you then please apply today!