Duty Manager

We currently seek a Duty Manager to ensure all guests are received in a manner befitting The Ashford Castle Hotel. The main focus will be to present and maintain an environment that will ensure guest satisfaction.

Key responsibilities of the Duty Manager will include:
• To monitor daily operations in the hotel liaising with all relevant HODs to ensure that all departments are staffed effectively and are organised to meet daily business needs
• To be fully aware of what is happening in the hotel at all times i.e. functions hosted onsite, VIP Sheet, etc. hosting daily function sheet meetings, and planning appropriately to ensure that that all guests & visitors onsite receive the highest standards of service and personal attention
• To manage standards and service levels in all areas of the operation, ensuring that product & service quality meets the required standard, and corrective action is taken as appropriate
• To liaise with Guests – having a visual presence during peak times i.e. breakfast service, check out, check in, lunch time, group arrivals, dinner service etc.
• To be actively involved in all aspects of daily operations in a ‘hands on’ and supportive capacity
• To ensure that Senior Management are informed of any relevant issues, complaints or problems that may arise and that appropriate action is taken to resolve these
• To be aware of the Health & Safety and Security Procedures in the hotel and ensure that these are adhered to
• Leading by example in providing the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Duty Manager position should:

• Have previous experience in a similar role within the 5 star hospitality environment
• Demonstrate strong communication skills
• Have strong attention to detail
• Have strong leadership & people management skills
• Have the ability to handle busy situations and manage workload effectively
• Have a friendly & outgoing personality
• Be enthusiastic & flexible (need to work 5 days over 7 day period, inclusive of some weekends)
• Be legally eligible to work in Ireland

In choosing to join Ashford Castle, you become part of a
significant piece of history, both of Ireland and the Red Carnation Hotel Collection.
Through the grand stone gates, a royal adventure begins. This remarkable
800-year-old castle, widely recognised as Ireland’s top hotel destination and
once home to the Guinness family, is exceptional in every sense. Discover exquisite
interiors, delicious cuisine, a wealth of unique activities and a
state-of-the-art spa. The extraordinary characters of the castle passionately
care about each and every guest experience.

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

We currently seek a Duty Manager to ensure all guests are received in a manner befitting The Ashford Castle Hotel. The main focus will be to present and maintain an environment that will ensure guest satisfaction.

Key responsibilities of the Duty Manager will include:
• To monitor daily operations in the hotel liaising with all relevant HODs to ensure that all departments are staffed effectively and are organised to meet daily business needs
• To be fully aware of what is happening in the hotel at all times i.e. functions hosted onsite, VIP Sheet, etc. hosting daily function sheet meetings, and planning appropriately to ensure that that all guests & visitors onsite receive the highest standards of service and personal attention
• To manage standards and service levels in all areas of the operation, ensuring that product & service quality meets the required standard, and corrective action is taken as appropriate
• To liaise with Guests – having a visual presence during peak times i.e. breakfast service, check out, check in, lunch time, group arrivals, dinner service etc.
• To be actively involved in all aspects of daily operations in a ‘hands on’ and supportive capacity
• To ensure that Senior Management are informed of any relevant issues, complaints or problems that may arise and that appropriate action is taken to resolve these
• To be aware of the Health & Safety and Security Procedures in the hotel and ensure that these are adhered to
• Leading by example in providing the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Duty Manager position should:

• Have previous experience in a similar role within the 5 star hospitality environment
• Demonstrate strong communication skills
• Have strong attention to detail
• Have strong leadership & people management skills
• Have the ability to handle busy situations and manage workload effectively
• Have a friendly & outgoing personality
• Be enthusiastic & flexible (need to work 5 days over 7 day period, inclusive of some weekends)
• Be legally eligible to work in Ireland

In choosing to join Ashford Castle, you become part of a
significant piece of history, both of Ireland and the Red Carnation Hotel Collection.
Through the grand stone gates, a royal adventure begins. This remarkable
800-year-old castle, widely recognised as Ireland’s top hotel destination and
once home to the Guinness family, is exceptional in every sense. Discover exquisite
interiors, delicious cuisine, a wealth of unique activities and a
state-of-the-art spa. The extraordinary characters of the castle passionately
care about each and every guest experience.

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.