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Summary
Director of VIP Services
Salary Competitive salary
Schedule Full Time
Experience Minimum 3 years of experience
Location 202 Nueces St, Austin, TX 78701, USA

Director of VIP Services


Description
Overview:

The Director of VIP Services primary function will be to serve as the dedicated point person for the Proper VIP guests ensuring an enhanced, elevated and very personalized luxury service within all brand standards. The Director of VIP Services will be responsible for managing the needs, special requests and concerns of our VIP guests with seamless execution, professionalism and genuine care and concern.


Reports to:

The Director of VIP Services will report to the Hotel Manager.


Responsibilities:

Acts as a liaison for our VIP hotel guests providing assistance for all necessary and unforeseen wishes and needs before, during, and after their stay.

Develops a very personalized anticipatory service for our VIP guests and communicates with our VIP guest throughout their stay. This will include, but is not limited to, assistance prior to their arrival via email or phone call with any arrangements such as transportation, reservations, rooming needs and any other requests.

Creates personalized letters for our VIP guests prior to their arrival and meets them personally upon arrival to escort them to their room. Assures that the VIPs are satisfied throughout their stay and contacts at least once before check-out depending on the length of stay to assure all needs are met. Personally, bids fond farewell for all VIP guests.

Works closely with our Reservations, Front Desk and Housekeeping Teams to assure the rooms for all VIP are reserved according to their requests and blocked accordingly. The Director of VIP Services is responsible to walk all VIP rooms before arrival to assure the rooms are ready with all guest requests met and in perfect condition, thoughtful amenities are in the room with a personalized card.

At all times the focus is on enhancing the VIP guest experience and create memorable experiences. All needs of the guests will be noted in Infor to assure they can be executed effortlessly throughout their stay and future stays. Should a VIP raise a concern, the FOP Hospitality Manager must assure all issues are resolved immediately and to the satisfaction of the guest.

Company Overview: Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Overview:

The Director of VIP Services primary function will be to serve as the dedicated point person for the Proper VIP guests ensuring an enhanced, elevated and very personalized luxury service within all brand standards. The Director of VIP Services will be responsible for managing the needs, special requests and concerns of our VIP guests with seamless execution, professionalism and genuine care and concern.


Reports to:

The Director of VIP Services will report to the Hotel Manager.


Responsibilities:

Acts as a liaison for our VIP hotel guests providing assistance for all necessary and unforeseen wishes and needs before, during, and after their stay.

Develops a very personalized anticipatory service for our VIP guests and communicates with our VIP guest throughout their stay. This will include, but is not limited to, assistance prior to their arrival via email or phone call with any arrangements such as transportation, reservations, rooming needs and any other requests.

Creates personalized letters for our VIP guests prior to their arrival and meets them personally upon arrival to escort them to their room. Assures that the VIPs are satisfied throughout their stay and contacts at least once before check-out depending on the length of stay to assure all needs are met. Personally, bids fond farewell for all VIP guests.

Works closely with our Reservations, Front Desk and Housekeeping Teams to assure the rooms for all VIP are reserved according to their requests and blocked accordingly. The Director of VIP Services is responsible to walk all VIP rooms before arrival to assure the rooms are ready with all guest requests met and in perfect condition, thoughtful amenities are in the room with a personalized card.

At all times the focus is on enhancing the VIP guest experience and create memorable experiences. All needs of the guests will be noted in Infor to assure they can be executed effortlessly throughout their stay and future stays. Should a VIP raise a concern, the FOP Hospitality Manager must assure all issues are resolved immediately and to the satisfaction of the guest.

Company Overview: Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 3 years of experience
Location 202 Nueces St, Austin, TX 78701, USA

Skills
Fast-Paced Experience
Customer Service
By applying you confirm you have these skills.

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202 Nueces St, Austin, TX 78701, USA