Guest Relations Manager

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview

The Guest Relations Manager will be responsible for ensuring the highest levels of guest satisfaction.

The primary responsibility will be to ensure that all VIPs of the Hotel have a flawless experience while staying at the Austin Proper Hotel.

Responsibilities:
- Liase with all hotel departments to ensure attention to detail for service for all guests of the hotel.

- Personally, oversee all VIP ownership related guest experiences

- Oversee the setup, coordination, reservations and needs for VIP Guests, repeat guests with special      circumstances and recovery guests
- Work with Reservations, Food & Beverage, Spa and Front Office to ensure VIP handling for key clients, agencies, signature suite guests, and other high rated guests.
- Act as a role model for Proper Hospitality Fundamentals and Forbes Five Star Service Standards
- Maintain excellent communication and work relationships in all hotel areas and with internal and external guests
- Assist other departments whenever necessary 

Qualifications:
- Leadership/supervisory experience in handling VIP Guests is preferred

- Strong leadership skills

- Hospitality degree or related experience preferred

- Excellent organizational and planning skills

- Excellent communication skills

- Good financial awareness

- Accountable and resilient

- Ability to work under pressure

- Flexibility to respond to a range of different work situations

Company Overview:
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances. 

Salary: Competitive Salary

Schedule: Full Time

Experience: Minimum 3 years of experience

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview

The Guest Relations Manager will be responsible for ensuring the highest levels of guest satisfaction.

The primary responsibility will be to ensure that all VIPs of the Hotel have a flawless experience while staying at the Austin Proper Hotel.

Responsibilities:
- Liase with all hotel departments to ensure attention to detail for service for all guests of the hotel.

- Personally, oversee all VIP ownership related guest experiences

- Oversee the setup, coordination, reservations and needs for VIP Guests, repeat guests with special      circumstances and recovery guests
- Work with Reservations, Food & Beverage, Spa and Front Office to ensure VIP handling for key clients, agencies, signature suite guests, and other high rated guests.
- Act as a role model for Proper Hospitality Fundamentals and Forbes Five Star Service Standards
- Maintain excellent communication and work relationships in all hotel areas and with internal and external guests
- Assist other departments whenever necessary 

Qualifications:
- Leadership/supervisory experience in handling VIP Guests is preferred

- Strong leadership skills

- Hospitality degree or related experience preferred

- Excellent organizational and planning skills

- Excellent communication skills

- Good financial awareness

- Accountable and resilient

- Ability to work under pressure

- Flexibility to respond to a range of different work situations

Company Overview:
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances. 

Salary: Competitive Salary

Schedule: Full Time

Experience: Minimum 3 years of experience