Area Revenue Analyst

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

The Area Revenue Analyst is responsible for maximizing revenue and profits by supporting the Area Director of Revenue Management (ADORM) in the strategic coordination of revenue management reporting, processes, and procedures. 

Job Overview:

1. Create, update. and share revenue reports on a daily / weekly / monthly / ad hoc basis.
   
2. Conducts systems audits for consistency of availability rates and inventory across all channels.
   
3. Assist in monitor of rate parity.
   
4. Reconcile travel agent commission process in Onyx and CTAC (Marriott Systems).
   
5. Assists with room control process to maximize room type revenue.
   
6. Assists group sales with monitor of release dates and room blocking.
   
7. Ensure effective information gathering and analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks.
   
8. Active participation in weekly revenue optimization meetings.
   
9. Monitor reservation booked reports several times daily to note outliers or new trends or demand dates/events.
   
10. Reconcile travel agent commission process in Onyx and CTAC (Marriott Systems).
    
11. Manually posts points that guest is eligible within Marriott Systems
    
12. Audits to ensure certificates are posted in IMS for receival of base rate on free night awards.
    
13. Audits to ensure premiums have been posted at night audit when thresholds are achieved.
    
14. Build an effective working relationship with hotel operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking
    
15. Feed ideas and suggestions to strive for constant improvement of operating procedures.
    
16. Demonstrate an aptitude for problem solving and problem identification.
    
17. Monitor and respond to guest reservation requests via email and third party extra-nets.
    
18. Exhibit competent knowledge of hotel facilities, services and activations.
    
19. Coordinate any special billing arrangements on future reservations as requested or assigned.
    
20. Coordinate and verify guest credit card authorization for third party payment options.
    
21. Demonstrate an aptitude for problem solving and problem identification.
    
22. Complete assignments on time, accurately and to specifications as required or requested.
    
23. Prioritize effectively in a fast-paced environment.
24. Working knowledge of Microsoft applications, Sabre CRS, Marriott Systems, DELPHI sales and catering system and INFOR HMS PMS property management system and Duetto (a plus).  

Qualifications:

Outgoing, enthusiastic personality with superior guest service skills. 

Excellent communication skills. 

1-3 years Previous reservations or customer service experience. 

Working knowledge of Microsoft applications, Sabre CRS, Marriott Systems, DELPHI sales and catering system and INFOR HMS PMS property management system and Duetto (a plus).  

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all. 

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. 

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

The Area Revenue Analyst is responsible for maximizing revenue and profits by supporting the Area Director of Revenue Management (ADORM) in the strategic coordination of revenue management reporting, processes, and procedures. 

Job Overview:

1. Create, update. and share revenue reports on a daily / weekly / monthly / ad hoc basis.
   
2. Conducts systems audits for consistency of availability rates and inventory across all channels.
   
3. Assist in monitor of rate parity.
   
4. Reconcile travel agent commission process in Onyx and CTAC (Marriott Systems).
   
5. Assists with room control process to maximize room type revenue.
   
6. Assists group sales with monitor of release dates and room blocking.
   
7. Ensure effective information gathering and analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks.
   
8. Active participation in weekly revenue optimization meetings.
   
9. Monitor reservation booked reports several times daily to note outliers or new trends or demand dates/events.
   
10. Reconcile travel agent commission process in Onyx and CTAC (Marriott Systems).
    
11. Manually posts points that guest is eligible within Marriott Systems
    
12. Audits to ensure certificates are posted in IMS for receival of base rate on free night awards.
    
13. Audits to ensure premiums have been posted at night audit when thresholds are achieved.
    
14. Build an effective working relationship with hotel operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking
    
15. Feed ideas and suggestions to strive for constant improvement of operating procedures.
    
16. Demonstrate an aptitude for problem solving and problem identification.
    
17. Monitor and respond to guest reservation requests via email and third party extra-nets.
    
18. Exhibit competent knowledge of hotel facilities, services and activations.
    
19. Coordinate any special billing arrangements on future reservations as requested or assigned.
    
20. Coordinate and verify guest credit card authorization for third party payment options.
    
21. Demonstrate an aptitude for problem solving and problem identification.
    
22. Complete assignments on time, accurately and to specifications as required or requested.
    
23. Prioritize effectively in a fast-paced environment.
24. Working knowledge of Microsoft applications, Sabre CRS, Marriott Systems, DELPHI sales and catering system and INFOR HMS PMS property management system and Duetto (a plus).  

Qualifications:

Outgoing, enthusiastic personality with superior guest service skills. 

Excellent communication skills. 

1-3 years Previous reservations or customer service experience. 

Working knowledge of Microsoft applications, Sabre CRS, Marriott Systems, DELPHI sales and catering system and INFOR HMS PMS property management system and Duetto (a plus).  

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all. 

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. 

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.