Front Office Assistant Manager

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Lambert Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

The Assistant Front Office Manager will work with the Front Office Manager to ensure the daily operations of the Front Desk run efficiently and smoothly.

Job Overview
• Assist with overseeing and supervising guest arrivals and departures
• Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Establish a positive and effective working relationship with all departments in the hotel
• Ensure all necessary reports and forms are completed daily
• Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
• Evaluate team performance and take appropriate corrective action as needed to hold team members accountable

Qualifications 
• Prior experience in luxury or lifestyle hotels preferred
• Minimum 2-3 years of management or supervisory experience
• Excellent organizational and planning skills
• Strong communication skills
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

Education 
Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.  

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.  

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Lambert Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

The Assistant Front Office Manager will work with the Front Office Manager to ensure the daily operations of the Front Desk run efficiently and smoothly.

Job Overview
• Assist with overseeing and supervising guest arrivals and departures
• Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Establish a positive and effective working relationship with all departments in the hotel
• Ensure all necessary reports and forms are completed daily
• Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
• Evaluate team performance and take appropriate corrective action as needed to hold team members accountable

Qualifications 
• Prior experience in luxury or lifestyle hotels preferred
• Minimum 2-3 years of management or supervisory experience
• Excellent organizational and planning skills
• Strong communication skills
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

Education 
Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.  

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.  

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.