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Rooms Division Manager
Summary
Rooms Division Manager
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 9400 W Olympic Blvd, Beverly Hills, CA 90212, USA |
| Category | Hotel Fine |
| Cuisine | American |
Rooms Division Manager
Description
Avalon Hotel Beverly Hills is seeking a Rooms Division Manager. This key role directly supervises all front office, guest services and housekeeping personnel and ensures proper completion of all front office duties/additional operational objectives. While directing and coordinating the activities of the front desk, reservations, guest services, and telephone areas, this position will also prepare monthly reports and budget for the department.
Responsibilities
• Trains, cross–trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff to ensure proper coverage during all hours.
• Evaluates the job performance of each front office colleague.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office colleagues to wear proper uniforms at all times.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyzes rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue, occupancy forecasting and VIP arrivals for weekly staff meetings.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Monitor all VIP 's special guests and requests.
• Ensures staff is fully trained on KEYPR, ensures all requests are address on a timely manner and tracks weekly/monthly reports.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log and Guest issues on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, registration cards, schedules, forecasts, reports and tracking logs.
• Ensures constant communication with Valet team to ensure there is seamless service.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Responsibilities
• Trains, cross–trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff to ensure proper coverage during all hours.
• Evaluates the job performance of each front office colleague.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office colleagues to wear proper uniforms at all times.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyzes rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue, occupancy forecasting and VIP arrivals for weekly staff meetings.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Monitor all VIP 's special guests and requests.
• Ensures staff is fully trained on KEYPR, ensures all requests are address on a timely manner and tracks weekly/monthly reports.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log and Guest issues on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, registration cards, schedules, forecasts, reports and tracking logs.
• Ensures constant communication with Valet team to ensure there is seamless service.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Avalon Hotel Beverly Hills is seeking a Rooms Division Manager. This key role directly supervises all front office, guest services and housekeeping personnel and ensures proper completion of all front office duties/additional operational objectives. While directing and coordinating the activities of the front desk, reservations, guest services, and telephone areas, this position will also prepare monthly reports and budget for the department.
Responsibilities
• Trains, cross–trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff to ensure proper coverage during all hours.
• Evaluates the job performance of each front office colleague.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office colleagues to wear proper uniforms at all times.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyzes rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue, occupancy forecasting and VIP arrivals for weekly staff meetings.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Monitor all VIP 's special guests and requests.
• Ensures staff is fully trained on KEYPR, ensures all requests are address on a timely manner and tracks weekly/monthly reports.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log and Guest issues on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, registration cards, schedules, forecasts, reports and tracking logs.
• Ensures constant communication with Valet team to ensure there is seamless service.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Responsibilities
• Trains, cross–trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff to ensure proper coverage during all hours.
• Evaluates the job performance of each front office colleague.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office colleagues to wear proper uniforms at all times.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyzes rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue, occupancy forecasting and VIP arrivals for weekly staff meetings.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Monitor all VIP 's special guests and requests.
• Ensures staff is fully trained on KEYPR, ensures all requests are address on a timely manner and tracks weekly/monthly reports.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log and Guest issues on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, registration cards, schedules, forecasts, reports and tracking logs.
• Ensures constant communication with Valet team to ensure there is seamless service.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 9400 W Olympic Blvd, Beverly Hills, CA 90212, USA |
| Category | Hotel Fine |
| Cuisine | American |
Skills
Staff Scheduling
management
training
Opera
KEYPR
By applying you confirm you have these skills.
Avalon Hotel Beverly Hills
American
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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9400 W Olympic Blvd, Beverly Hills, CA 90212, USA