Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 3 years of experience |
Location | 300, 415 S Belardo Rd, Palm Springs, CA 92262, USA |
JOB SUMMARY
Responsible for all front office functions and
staff. Areas of responsibility include Guest Services/Front Desk, Valet, Housekeeping,
Spa and Engineering as applicable. As a department head, this role directs and
works with managers and employees to successfully execute all front office
operations, including guest arrival and departure procedures. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance of the department.
RESPONSIBILITIES
º Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
º Encourages and builds
mutual trust, respect, and cooperation among team members.
º Serves as a role model
to demonstrate appropriate behaviors.
º Establishes and
maintains open, collaborative relationships with employees.
º Communicates
performance expectations in accordance with job descriptions for each position
and monitors’ progress.
º Celebrates successes and
publicly recognizes the contributions of colleagues.
º Achieves and exceeds goals
including performance goals, budget goals, team goals, etc.
º Manages day-to-day
operations, ensuring the quality, standards and meeting the expectations of the
customers on a daily basis.
º Keeps Front Office team
focused on the critical components of operations to drive guest satisfaction
and the desired financial results.
º Conducts department
meetings and continually communicates a clear and consistent message regarding
the Front Office goals to produce desired results.
º Reviews staffing levels
to ensure that guest service, operational needs and financial objectives are
met.
º Manages department
controllable expenses to achieve or exceed budgeted goals.
º Ensures compliance with
all Front Office policies, standards and procedures.
º Ensures property
policies are administered fairly and consistently, disciplinary procedures and
documentation are completed according to Standard Operating Procedures.
º Ensuring Exceptional
Customer Service at all times.
º Provides services that
are above and beyond for customer satisfaction and retention.
º Improves service by
communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
º Supervises and managing
employees. Managing all day-to-day operations. Understanding employee positions
well enough to perform duties in employees' absence.
º Displays leadership in
guest hospitality, exemplifies excellent customer service, and creates a
positive atmosphere for guest relations.
º Strives to improve
service performance.
º Empowers employees to
provide excellent customer service.
º Reviews comment cards,
guest satisfaction results and other data to identify areas of improvement.
º Identifies the
developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.
º Establishes
challenging, realistic and obtainable goals to guide Room Operations and
performance.
º Solicits employee
feedback, utilizes an open door policy, and reviews employee satisfaction
results to identify and address employee problems or concerns.
º Ensures employees are
treated fairly and equitably.
º Identifies and analyzes
Rooms Operational challenges and facilitates the development of solutions to
prevent reoccurrence.
JOB SUMMARY
Responsible for all front office functions and
staff. Areas of responsibility include Guest Services/Front Desk, Valet, Housekeeping,
Spa and Engineering as applicable. As a department head, this role directs and
works with managers and employees to successfully execute all front office
operations, including guest arrival and departure procedures. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance of the department.
RESPONSIBILITIES
º Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
º Encourages and builds
mutual trust, respect, and cooperation among team members.
º Serves as a role model
to demonstrate appropriate behaviors.
º Establishes and
maintains open, collaborative relationships with employees.
º Communicates
performance expectations in accordance with job descriptions for each position
and monitors’ progress.
º Celebrates successes and
publicly recognizes the contributions of colleagues.
º Achieves and exceeds goals
including performance goals, budget goals, team goals, etc.
º Manages day-to-day
operations, ensuring the quality, standards and meeting the expectations of the
customers on a daily basis.
º Keeps Front Office team
focused on the critical components of operations to drive guest satisfaction
and the desired financial results.
º Conducts department
meetings and continually communicates a clear and consistent message regarding
the Front Office goals to produce desired results.
º Reviews staffing levels
to ensure that guest service, operational needs and financial objectives are
met.
º Manages department
controllable expenses to achieve or exceed budgeted goals.
º Ensures compliance with
all Front Office policies, standards and procedures.
º Ensures property
policies are administered fairly and consistently, disciplinary procedures and
documentation are completed according to Standard Operating Procedures.
º Ensuring Exceptional
Customer Service at all times.
º Provides services that
are above and beyond for customer satisfaction and retention.
º Improves service by
communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
º Supervises and managing
employees. Managing all day-to-day operations. Understanding employee positions
well enough to perform duties in employees' absence.
º Displays leadership in
guest hospitality, exemplifies excellent customer service, and creates a
positive atmosphere for guest relations.
º Strives to improve
service performance.
º Empowers employees to
provide excellent customer service.
º Reviews comment cards,
guest satisfaction results and other data to identify areas of improvement.
º Identifies the
developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.
º Establishes
challenging, realistic and obtainable goals to guide Room Operations and
performance.
º Solicits employee
feedback, utilizes an open door policy, and reviews employee satisfaction
results to identify and address employee problems or concerns.
º Ensures employees are
treated fairly and equitably.
º Identifies and analyzes
Rooms Operational challenges and facilitates the development of solutions to
prevent reoccurrence.
Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 3 years of experience |
Location | 300, 415 S Belardo Rd, Palm Springs, CA 92262, USA |