Housekeeping Supervisor

OB SUMMARY:
- Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction.
- Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards.
- Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status
of departing owner/guest rooms.
- Assist Housekeeping management in supervising daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in assignment sheets/work boards.
- Communicate issues to next shift.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES:
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards,
accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information;
protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other
employees.
- Ensure adherence to quality expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Perform other duties as requested.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.

OB SUMMARY:
- Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction.
- Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards.
- Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status
of departing owner/guest rooms.
- Assist Housekeeping management in supervising daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in assignment sheets/work boards.
- Communicate issues to next shift.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES:
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards,
accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information;
protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other
employees.
- Ensure adherence to quality expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Perform other duties as requested.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.