Room Attendant Lead

Job Description

The Room Attendant is responsible for maintaining the cleanliness of assigned rooms and public spaces in accordance with our company guideless. In addition to delivering excellent customer service always and creating personable and memorable experiences for our guests.

 Responsibilities

·         Responsible for the overall cleanliness of assigned residences/units. Reports maintenance deficiencies to maintain rooms/suites in compliance with standards

·         Clean residences/units, as assigned, which includes making beds, changing linens and terry, cleaning bathrooms, kitchens, dusting, vacuuming, etc.

·         Reports maintenance deficiencies to maintain room in compliance with hotel standards.

·         Strip dirty linens / towels and remove used amenities from room/suite

·         Check cart for supplies, stock as needed.  Replenish linen and guest amenities

·         Respond to special requests by guests (such as providing extra amenities or service time requests or additional services)

·         Perform general cleaning tasks of public areas and hallways using standard cleaning products to adhere to health standards

·         Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests

·         Verify residences are vacant and initiate maintenance requests

·         Welcome, Greet, and escort guests as needed

·         Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons and other Colleagues

·         Perform any other job-related duties as assigned

·         Possess a positive and can-do attitude

·         Must be service and very detailed oriented

·         Must be a team player

Perform Other Job-Related Duty 

Oversee the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency in the absence of the Housekeeping Supervisor.  

Physical Requirements:

·         Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

·         Must be able to lift, push, and pull up to 40lbs. on a regular and continuing basis

·         Must be able to stand and exert well-paced mobility for up to 4 hours in length

Qualification Standards:

·         High school or equivalent education preferred.

·         Must be bi-lingual English/Spanish

·         1 to 2 years previous experience in a similar position in a luxury environment preferred

Job Description

The Room Attendant is responsible for maintaining the cleanliness of assigned rooms and public spaces in accordance with our company guideless. In addition to delivering excellent customer service always and creating personable and memorable experiences for our guests.

 Responsibilities

·         Responsible for the overall cleanliness of assigned residences/units. Reports maintenance deficiencies to maintain rooms/suites in compliance with standards

·         Clean residences/units, as assigned, which includes making beds, changing linens and terry, cleaning bathrooms, kitchens, dusting, vacuuming, etc.

·         Reports maintenance deficiencies to maintain room in compliance with hotel standards.

·         Strip dirty linens / towels and remove used amenities from room/suite

·         Check cart for supplies, stock as needed.  Replenish linen and guest amenities

·         Respond to special requests by guests (such as providing extra amenities or service time requests or additional services)

·         Perform general cleaning tasks of public areas and hallways using standard cleaning products to adhere to health standards

·         Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests

·         Verify residences are vacant and initiate maintenance requests

·         Welcome, Greet, and escort guests as needed

·         Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons and other Colleagues

·         Perform any other job-related duties as assigned

·         Possess a positive and can-do attitude

·         Must be service and very detailed oriented

·         Must be a team player

Perform Other Job-Related Duty 

Oversee the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency in the absence of the Housekeeping Supervisor.  

Physical Requirements:

·         Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

·         Must be able to lift, push, and pull up to 40lbs. on a regular and continuing basis

·         Must be able to stand and exert well-paced mobility for up to 4 hours in length

Qualification Standards:

·         High school or equivalent education preferred.

·         Must be bi-lingual English/Spanish

·         1 to 2 years previous experience in a similar position in a luxury environment preferred