Accessibility
Guest Services Agent
Summary
Guest Services Agent
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 300, 415 S Belardo Rd, Palm Springs, CA 92262, USA |
Guest Services Agent
Description
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Job Description
Avalon Palm Springs is looking for highly motivated hospitality professional, to serve as a Guest Service Agent. The Guest Service Agent will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
Responsibilities
Will provide the first point of contact for guests and ensure an excellent, memorable first impression.
Demonstrate the ability to effectively interact, coordinate and communicate to ensure a smooth arrival through departure experience for all guests.
Successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Qualifications
Display a desire to exceed expectations with every interaction
Flexibility to work in shifts
Able to work under pressure
Dependable and detail-oriented
Excellent organizational skills
Education
High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
Minimum of 2 years of customer service experience in a high-volume setting preferred previous hospitality experience.
Proficient in Windows, Office, and property management systems highly desirable.
Experience a plus.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Job Description
Avalon Palm Springs is looking for highly motivated hospitality professional, to serve as a Guest Service Agent. The Guest Service Agent will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
Responsibilities
Will provide the first point of contact for guests and ensure an excellent, memorable first impression.
Demonstrate the ability to effectively interact, coordinate and communicate to ensure a smooth arrival through departure experience for all guests.
Successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Qualifications
Display a desire to exceed expectations with every interaction
Flexibility to work in shifts
Able to work under pressure
Dependable and detail-oriented
Excellent organizational skills
Education
High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
Minimum of 2 years of customer service experience in a high-volume setting preferred previous hospitality experience.
Proficient in Windows, Office, and property management systems highly desirable.
Experience a plus.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Job Description
Avalon Palm Springs is looking for highly motivated hospitality professional, to serve as a Guest Service Agent. The Guest Service Agent will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
Responsibilities
Will provide the first point of contact for guests and ensure an excellent, memorable first impression.
Demonstrate the ability to effectively interact, coordinate and communicate to ensure a smooth arrival through departure experience for all guests.
Successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Qualifications
Display a desire to exceed expectations with every interaction
Flexibility to work in shifts
Able to work under pressure
Dependable and detail-oriented
Excellent organizational skills
Education
High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
Minimum of 2 years of customer service experience in a high-volume setting preferred previous hospitality experience.
Proficient in Windows, Office, and property management systems highly desirable.
Experience a plus.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Job Description
Avalon Palm Springs is looking for highly motivated hospitality professional, to serve as a Guest Service Agent. The Guest Service Agent will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
Responsibilities
Will provide the first point of contact for guests and ensure an excellent, memorable first impression.
Demonstrate the ability to effectively interact, coordinate and communicate to ensure a smooth arrival through departure experience for all guests.
Successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Qualifications
Display a desire to exceed expectations with every interaction
Flexibility to work in shifts
Able to work under pressure
Dependable and detail-oriented
Excellent organizational skills
Education
High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
Minimum of 2 years of customer service experience in a high-volume setting preferred previous hospitality experience.
Proficient in Windows, Office, and property management systems highly desirable.
Experience a plus.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 300, 415 S Belardo Rd, Palm Springs, CA 92262, USA |
Skills
Able To Work Under Pressure
Excellent organizational skills
Flexibility to work in shifts
By applying you confirm you have these skills.
Avalon Palm Springs
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
Share with Friends
300, 415 S Belardo Rd, Palm Springs, CA 92262, USA