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Guest Services Supervisor
Summary
Guest Services Supervisor
| Salary | $15 - $17 / Hour |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 300, 415 S Belardo Rd, Palm Springs, CA 92262, USA |
Guest Services Supervisor
Description
Title Front Office Supervisor
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Job Description
Custom Hotel is looking for highly motivated hospitality professional, to serve as a Front Office Supervisor. The Front Office Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
Responsibilities
• Providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.
• Will provide the first point of contact for guests and ensure staff creates an excellent, memorable first impression.
• Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members to ensure a smooth arrival through departure experience for all guests.
• Champion, promote and successfully track departmental and organizational initiatives e.g. up-sell programs, ESPG, etc.
• Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
• Ensure that sufficient staffing is present to meet the daily business demands Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Qualifications
• Display a desire to exceed expectations with every interaction
• Flexibility to work in shifts
• Able to work under pressure
• Dependable and detail-oriented
• Excellent organizational skills
Education
• High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
• Minimum of three year supervisory experience in a high volume setting preferred previous hospitality experience in a Four Proficient in Windows, Office, and property management systems highly desirable.
• Experience a plus.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Job Description
Custom Hotel is looking for highly motivated hospitality professional, to serve as a Front Office Supervisor. The Front Office Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
Responsibilities
• Providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.
• Will provide the first point of contact for guests and ensure staff creates an excellent, memorable first impression.
• Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members to ensure a smooth arrival through departure experience for all guests.
• Champion, promote and successfully track departmental and organizational initiatives e.g. up-sell programs, ESPG, etc.
• Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
• Ensure that sufficient staffing is present to meet the daily business demands Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Qualifications
• Display a desire to exceed expectations with every interaction
• Flexibility to work in shifts
• Able to work under pressure
• Dependable and detail-oriented
• Excellent organizational skills
Education
• High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
• Minimum of three year supervisory experience in a high volume setting preferred previous hospitality experience in a Four Proficient in Windows, Office, and property management systems highly desirable.
• Experience a plus.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Title Front Office Supervisor
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Job Description
Custom Hotel is looking for highly motivated hospitality professional, to serve as a Front Office Supervisor. The Front Office Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
Responsibilities
• Providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.
• Will provide the first point of contact for guests and ensure staff creates an excellent, memorable first impression.
• Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members to ensure a smooth arrival through departure experience for all guests.
• Champion, promote and successfully track departmental and organizational initiatives e.g. up-sell programs, ESPG, etc.
• Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
• Ensure that sufficient staffing is present to meet the daily business demands Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Qualifications
• Display a desire to exceed expectations with every interaction
• Flexibility to work in shifts
• Able to work under pressure
• Dependable and detail-oriented
• Excellent organizational skills
Education
• High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
• Minimum of three year supervisory experience in a high volume setting preferred previous hospitality experience in a Four Proficient in Windows, Office, and property management systems highly desirable.
• Experience a plus.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Job Description
Custom Hotel is looking for highly motivated hospitality professional, to serve as a Front Office Supervisor. The Front Office Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
Responsibilities
• Providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.
• Will provide the first point of contact for guests and ensure staff creates an excellent, memorable first impression.
• Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members to ensure a smooth arrival through departure experience for all guests.
• Champion, promote and successfully track departmental and organizational initiatives e.g. up-sell programs, ESPG, etc.
• Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
• Ensure that sufficient staffing is present to meet the daily business demands Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Qualifications
• Display a desire to exceed expectations with every interaction
• Flexibility to work in shifts
• Able to work under pressure
• Dependable and detail-oriented
• Excellent organizational skills
Education
• High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
• Minimum of three year supervisory experience in a high volume setting preferred previous hospitality experience in a Four Proficient in Windows, Office, and property management systems highly desirable.
• Experience a plus.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Details
| Salary | $15 - $17 / Hour |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 300, 415 S Belardo Rd, Palm Springs, CA 92262, USA |
Skills
POS Systems
Money Handling
Fluent in English
By applying you confirm you have these skills.
Avalon Palm Springs
| Salary | $15 - $17 / Hour |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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300, 415 S Belardo Rd, Palm Springs, CA 92262, USA