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  • Description
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Summary
Senior Guest Service Agent
Salary £23000 / Year
Schedule Full Time
Experience Minimum 2 years of experience
Location 7, Cotswold Business Village, London Rd, Moreton-in-Marsh GL56 0JQ, UK

Senior Guest Service Agent


Description

Guest Sales & Service Supervisor

Do you hold a natural elegance and passion for providing a luxurious level of service? If so, we have a fantastic opportunity for you…….

Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our properties, Hoar Cross Hall Hotel and Spa or Eden Hall Day Spa. We can only achieve this by hiring people with a positive attitude and passion for the Industry.

It is essential that our guests receive the best welcome and that’s where you come in! As the Guest Sales & Service Supervisor of our central reservations team, you and your team are the first point of contact for our guests. You will lead the team ensuring that they are always passionate about our brand. You will work closely with our properties regarding queries and our offerings whilst ensuring that the team have sales at the forefront of their mine. You will guide the team to always achieve sales, excellent customer service and ensure that we are always portraying our brand.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

People say you can’t choose your family, well we choose you to be part of ours.

As we continue to work our way through a multi-million pound refurbishment project, we need the best people in the industry to deliver a service that works in line with our shiny new rooms.

As part of our leadership team, you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have experience in call centre management and a personality that shines!

Join us and we can offer you benefits such as…

·         Competitive Rate of Pay inc bonus and commission incentives

·         Free Parking

·         30% discount on all overnight stays and spa days at any of our properties

·         30% discount on food and drink at any of our properties

·         Friends & Family discount

·         Excellent Induction and training programme

·         A fun, supportive and inclusive work environment with loads of development opportunities

But what we need from you?

·         Sales & target focused

·         Computer literate

·         Always think like the guest. Your standards should meet their expectation, every time!

·         Committed to learning about our guests to make their experience personal

·         Intuitive problem solver - Well versed in hotel operations, with the finesse to respond to guest requests efficiently

·         An eye for detail & good with numbers

·         Proven experience in a similar guest service & sales role

·         Exceptional communication skills – fluent level of English is essential

Guest Sales & Service Supervisor

Do you hold a natural elegance and passion for providing a luxurious level of service? If so, we have a fantastic opportunity for you…….

Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our properties, Hoar Cross Hall Hotel and Spa or Eden Hall Day Spa. We can only achieve this by hiring people with a positive attitude and passion for the Industry.

It is essential that our guests receive the best welcome and that’s where you come in! As the Guest Sales & Service Supervisor of our central reservations team, you and your team are the first point of contact for our guests. You will lead the team ensuring that they are always passionate about our brand. You will work closely with our properties regarding queries and our offerings whilst ensuring that the team have sales at the forefront of their mine. You will guide the team to always achieve sales, excellent customer service and ensure that we are always portraying our brand.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

People say you can’t choose your family, well we choose you to be part of ours.

As we continue to work our way through a multi-million pound refurbishment project, we need the best people in the industry to deliver a service that works in line with our shiny new rooms.

As part of our leadership team, you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have experience in call centre management and a personality that shines!

Join us and we can offer you benefits such as…

·         Competitive Rate of Pay inc bonus and commission incentives

·         Free Parking

·         30% discount on all overnight stays and spa days at any of our properties

·         30% discount on food and drink at any of our properties

·         Friends & Family discount

·         Excellent Induction and training programme

·         A fun, supportive and inclusive work environment with loads of development opportunities

But what we need from you?

·         Sales & target focused

·         Computer literate

·         Always think like the guest. Your standards should meet their expectation, every time!

·         Committed to learning about our guests to make their experience personal

·         Intuitive problem solver - Well versed in hotel operations, with the finesse to respond to guest requests efficiently

·         An eye for detail & good with numbers

·         Proven experience in a similar guest service & sales role

·         Exceptional communication skills – fluent level of English is essential


Details
Salary £23000 / Year
Schedule Full Time
Experience Minimum 2 years of experience
Location 7, Cotswold Business Village, London Rd, Moreton-in-Marsh GL56 0JQ, UK

Skills
Fluent in English
Leadership
Sales
computer literate
Supervisory
Target driven
By applying you confirm you have these skills.

expired job post

7, Cotswold Business Village, London Rd, Moreton-in-Marsh GL56 0JQ, UK