General Manager

We are currently looking for a General Manager. This is a hands-on service role, as we expect the GM's responsibility to be to make sure guests are taken care of in an accommodating and professional manner, and to ensure total guest satisfaction. We are also looking for someone who possesses a commanding knowledge of FOOD, WINE and SERVICE.

The General Manager is to oversee the entirety of the location and make sure that the restaurant is set up for success every day. He/She will have bottom line responsibility and accountability for the fiscal health of the restaurant and must be the “face” of the restaurant. He/She is responsible for the following:

Restaurant Operations:
• Monitor daily sales reports and cash flow
• Verify all invoices for payment
• Update daily food cost reports/projections and review with Chef
• Oversee comp/void reporting
• Schedule all FOH employees and monitor overtime
• Oversee tip reporting
• Submit payroll reports to accounting
• Daily walk through to inspect restaurant
• Upkeep of all building and equipment (FOH/BOH) maintenance and cleanliness

Service:
• Be physically present on the floor during service to ensure service standards
• Guide, direct and train service staff; observe the flow of guests, and provide assistance when necessary
• Personally involve self with the service of VIP tables
• Be aware of any bottlenecks or overwhelmed service areas and assist as necessary
• Make sure that all needed supplies are on the floor at all times, including china, glass, linen, and other various supplies
• Assist Maitre’ D in expediting smooth seating and guest satisfaction/special requests
• Communicate with kitchen regarding pace of service, special needs, and general guest satisfaction
• Assist in wine sales and service

Staff:
• Hire and Train the staff to have comprehensive knowledge of the menu, wine list and service standards
• Observe staff appearance before and during service and take action as necessary
• Discuss any service procedures that need addressing
• Enforce disciplinary actions, as needed
• Conduct trainings and staff meetings as needed to clearly communicate expectations to team
• Maintain a healthy, happy and productive work environment for employees to foster loyalty and dedication

Communication:
• Be aware of any conflicts between staff and work to solve these problems
• Provide wait staff with any relevant information during staff meetings
• Set goals for each member of the management team (continual improvement)
• Handle customer correspondence as necessary
• Alert ownership to special employee situations
• Review manager’s log and closing email report and make sure reports are representative of what actually occurred

REQUIREMENTS
• 5+ years management experience; minimum 2+ years' General Manager experience
• Fine-Dining; Events Management experience
• Ability to lead and manage a support team of management
• Flexible schedule
• DOH Certified

If you think you are a great fit for this role, please let us know by applying today! BLT is a part of E2 Hospitality, who is proud to be an EOE. We look forward to hearing from you.

We are currently looking for a General Manager. This is a hands-on service role, as we expect the GM's responsibility to be to make sure guests are taken care of in an accommodating and professional manner, and to ensure total guest satisfaction. We are also looking for someone who possesses a commanding knowledge of FOOD, WINE and SERVICE.

The General Manager is to oversee the entirety of the location and make sure that the restaurant is set up for success every day. He/She will have bottom line responsibility and accountability for the fiscal health of the restaurant and must be the “face” of the restaurant. He/She is responsible for the following:

Restaurant Operations:
• Monitor daily sales reports and cash flow
• Verify all invoices for payment
• Update daily food cost reports/projections and review with Chef
• Oversee comp/void reporting
• Schedule all FOH employees and monitor overtime
• Oversee tip reporting
• Submit payroll reports to accounting
• Daily walk through to inspect restaurant
• Upkeep of all building and equipment (FOH/BOH) maintenance and cleanliness

Service:
• Be physically present on the floor during service to ensure service standards
• Guide, direct and train service staff; observe the flow of guests, and provide assistance when necessary
• Personally involve self with the service of VIP tables
• Be aware of any bottlenecks or overwhelmed service areas and assist as necessary
• Make sure that all needed supplies are on the floor at all times, including china, glass, linen, and other various supplies
• Assist Maitre’ D in expediting smooth seating and guest satisfaction/special requests
• Communicate with kitchen regarding pace of service, special needs, and general guest satisfaction
• Assist in wine sales and service

Staff:
• Hire and Train the staff to have comprehensive knowledge of the menu, wine list and service standards
• Observe staff appearance before and during service and take action as necessary
• Discuss any service procedures that need addressing
• Enforce disciplinary actions, as needed
• Conduct trainings and staff meetings as needed to clearly communicate expectations to team
• Maintain a healthy, happy and productive work environment for employees to foster loyalty and dedication

Communication:
• Be aware of any conflicts between staff and work to solve these problems
• Provide wait staff with any relevant information during staff meetings
• Set goals for each member of the management team (continual improvement)
• Handle customer correspondence as necessary
• Alert ownership to special employee situations
• Review manager’s log and closing email report and make sure reports are representative of what actually occurred

REQUIREMENTS
• 5+ years management experience; minimum 2+ years' General Manager experience
• Fine-Dining; Events Management experience
• Ability to lead and manage a support team of management
• Flexible schedule
• DOH Certified

If you think you are a great fit for this role, please let us know by applying today! BLT is a part of E2 Hospitality, who is proud to be an EOE. We look forward to hearing from you.