For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. 

Where else could you eat Greek gyros and catch a Harry Styles party all in one place? Or play crazy golf, eat a Bao and watch Stormzy perform? Nowhere!

In 2011 we created the world’s first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon and Wembley. 

We are growing quickly with 5 sites now open across the UK, and with further sites across London, Bristol and Birmingham on the horizon, it’s a really exciting time to join BOXPARK.

Job Overview

The Marketing team is the heart of BOXPARK and our Social Media channels tell our story better than any other.

As Social Media Manager, you will oversee BOXPARK’s social media channels, ensuring they reflect our vibrant, community-driven ethos. You'll create engaging content, build strong online communities, and execute strategies that elevate our brand visibility and engagement. This is a hands-on role that requires creativity, analytical thinking, and a passion for social media trends and culture.

Key Responsibilities: 

1. Content Strategy & Creation

• Develop and implement a comprehensive social media strategy aligned with BOXPARK’s brand and marketing goals.

• Create, schedule, and post engaging content (text, images, videos, stories, reels) for all social media platforms, including Instagram, TikTok, Facebook, Twitter (X), and LinkedIn.

• Independently create regular social content on-site to support Events, F&B and retail content.

• When required, work with the in-house creative team and external agencies to produce high-quality visual content.

• Work closely with our on-site teams to develop social content aligned with their KPIs
  

2. Community Management

• Engage with followers by responding to comments, direct messages, and mentions promptly and authentically.

• Monitor and participate in trending conversations to keep BOXPARK relevant and connected with online communities.

• Build relationships with influencers, partners, and collaborators to amplify BOXPARK’s reach.
  

3. Analytics & Reporting

• Track, analyse, and report on social media performance using analytics tools.

• Use insights to refine strategies, maximize engagement, and drive traffic to BOXPARK’s website and physical locations.
  

4. Campaign Management

• Plan and execute social media campaigns that launch and promote BOXPARK events, retail offerings, and dining experiences.

• Collaborate with the marketing team to integrate social media strategies into broader campaigns.
  

5. Trend Awareness & Innovation

• Stay updated on social media trends, platform updates, and emerging technologies.

• Experiment with new formats and ideas to keep BOXPARK’s social media presence fresh and exciting.

Requirements:

• Proven experience as a Social Media Manager or similar role, ideally within hospitality, lifestyle or retail sectors.

• The ability to work evenings & weekends as required in line with our events schedule and needs of the business

• Strong understanding of social media platforms, their algorithms, and best practices.

• Excellent written and verbal communication skills with a creative flair.

• Proficiency in content creation tools (e.g., Adobe Suite, Canva, video editing software).

• Analytical mindset with experience using tools like Google Analytics & Hootsuite.

• Ability to manage multiple projects in a fast-paced, dynamic environment.

• Excellent interpersonal skills

• Creative thinking and problem-solving skills.

• A passion for culture, food, fashion, and community engagement.

Experience:

• 2+ years of proven experience as a Social Media Manager or similar role, preferably in an events or hospitality setting

• Experience in creating and managing content for social media.

• Strong project management skills and the ability to manage multiple projects simultaneously.

• Excellent writing, editing, and proofreading skills.

• Strong understanding of social media marketing best practices.

• Proficiency with social management tools including Hootsuite.

• Ability to work independently and collaboratively in a fast-paced environment.

Pay and Benefits:

Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries we have put together a benefits package that rewards and supports you throughout your journey with us. 

Wellbeing - 

•  Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling.  

• Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.  

Financial - 

• Discretionary annual bonus scheme 

• Wagestream - Financial planning tool which allows access to your earned wages whenever you need.  No more waiting for payday.

• Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both. 

• 50% off drinks and ’Thirsty Thursdays’ where you can take advantage of free drinks at any BOXPARK site.
  
  

‘You’ Time -

• We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days.  

• Not enough holidays….we hear you!  We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year

• Enhanced maternity, paternity, adoption and shared parental leave 

• Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you

• First day of School - not a problem.  Take the day off on us!  Paid day off when your child starts school

Pets:

• Dog Friendly Office 

• Pawternity - Work from home for the week to help settle your new furry friend in.

Little Extras: 

• We want everyone to be comfortable and at their best at work, so we provide complimentary coffee/tea, fresh fruit and snacks throughout the day.

• Regular team socials – bringing everyone together to celebrate our successes

Career Progression 

• Want to grow and progress in your career?  Then Boxpark really is the place to be.  We have development programs for all of our team from Bar Team Member up to General Manager and Head Office roles too.  

For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. 

Where else could you eat Greek gyros and catch a Harry Styles party all in one place? Or play crazy golf, eat a Bao and watch Stormzy perform? Nowhere!

In 2011 we created the world’s first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon and Wembley. 

We are growing quickly with 5 sites now open across the UK, and with further sites across London, Bristol and Birmingham on the horizon, it’s a really exciting time to join BOXPARK.

Job Overview

The Marketing team is the heart of BOXPARK and our Social Media channels tell our story better than any other.

As Social Media Manager, you will oversee BOXPARK’s social media channels, ensuring they reflect our vibrant, community-driven ethos. You'll create engaging content, build strong online communities, and execute strategies that elevate our brand visibility and engagement. This is a hands-on role that requires creativity, analytical thinking, and a passion for social media trends and culture.

Key Responsibilities: 

1. Content Strategy & Creation

• Develop and implement a comprehensive social media strategy aligned with BOXPARK’s brand and marketing goals.

• Create, schedule, and post engaging content (text, images, videos, stories, reels) for all social media platforms, including Instagram, TikTok, Facebook, Twitter (X), and LinkedIn.

• Independently create regular social content on-site to support Events, F&B and retail content.

• When required, work with the in-house creative team and external agencies to produce high-quality visual content.

• Work closely with our on-site teams to develop social content aligned with their KPIs
  

2. Community Management

• Engage with followers by responding to comments, direct messages, and mentions promptly and authentically.

• Monitor and participate in trending conversations to keep BOXPARK relevant and connected with online communities.

• Build relationships with influencers, partners, and collaborators to amplify BOXPARK’s reach.
  

3. Analytics & Reporting

• Track, analyse, and report on social media performance using analytics tools.

• Use insights to refine strategies, maximize engagement, and drive traffic to BOXPARK’s website and physical locations.
  

4. Campaign Management

• Plan and execute social media campaigns that launch and promote BOXPARK events, retail offerings, and dining experiences.

• Collaborate with the marketing team to integrate social media strategies into broader campaigns.
  

5. Trend Awareness & Innovation

• Stay updated on social media trends, platform updates, and emerging technologies.

• Experiment with new formats and ideas to keep BOXPARK’s social media presence fresh and exciting.

Requirements:

• Proven experience as a Social Media Manager or similar role, ideally within hospitality, lifestyle or retail sectors.

• The ability to work evenings & weekends as required in line with our events schedule and needs of the business

• Strong understanding of social media platforms, their algorithms, and best practices.

• Excellent written and verbal communication skills with a creative flair.

• Proficiency in content creation tools (e.g., Adobe Suite, Canva, video editing software).

• Analytical mindset with experience using tools like Google Analytics & Hootsuite.

• Ability to manage multiple projects in a fast-paced, dynamic environment.

• Excellent interpersonal skills

• Creative thinking and problem-solving skills.

• A passion for culture, food, fashion, and community engagement.

Experience:

• 2+ years of proven experience as a Social Media Manager or similar role, preferably in an events or hospitality setting

• Experience in creating and managing content for social media.

• Strong project management skills and the ability to manage multiple projects simultaneously.

• Excellent writing, editing, and proofreading skills.

• Strong understanding of social media marketing best practices.

• Proficiency with social management tools including Hootsuite.

• Ability to work independently and collaboratively in a fast-paced environment.

Pay and Benefits:

Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries we have put together a benefits package that rewards and supports you throughout your journey with us. 

Wellbeing - 

•  Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling.  

• Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.  

Financial - 

• Discretionary annual bonus scheme 

• Wagestream - Financial planning tool which allows access to your earned wages whenever you need.  No more waiting for payday.

• Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both. 

• 50% off drinks and ’Thirsty Thursdays’ where you can take advantage of free drinks at any BOXPARK site.
  
  

‘You’ Time -

• We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days.  

• Not enough holidays….we hear you!  We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year

• Enhanced maternity, paternity, adoption and shared parental leave 

• Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you

• First day of School - not a problem.  Take the day off on us!  Paid day off when your child starts school

Pets:

• Dog Friendly Office 

• Pawternity - Work from home for the week to help settle your new furry friend in.

Little Extras: 

• We want everyone to be comfortable and at their best at work, so we provide complimentary coffee/tea, fresh fruit and snacks throughout the day.

• Regular team socials – bringing everyone together to celebrate our successes

Career Progression 

• Want to grow and progress in your career?  Then Boxpark really is the place to be.  We have development programs for all of our team from Bar Team Member up to General Manager and Head Office roles too.