Join our team!
TENPIN IS NOT JUST ABOUT BOWLING...
We are all things
entertainment! We've got Arcade Machines, Pool Tables, Cocktails, Pizza's
and Burgers! Oh and not to forget our Karaoke rooms... Whether your favourite
tune is Kanye or SClub 7 you can sing your heart out all night with us!
A career at Tenpin is like no
other. Build Your Future. The opportunities are endless, and the benefits
are pretty cool too!
As a Team Member for Tenpin, your
goal is to make sure our Customers have an EPIC experience
when they visit us!
Whether you are pulling a pint at the
bar, checking customers in at reception, serving them on the lane or hosting a
party (How about a quick song on the karaoke to get the party started?) A
career at Tenpin is just as fun as it sounds.
What we need from you?
General
- To greet customers in
a friendly and courteous manner
- Be a point of contact
for any customer questions or concerns, reacting to and resolving as
quickly as possible
- To be familiar with
all products within all areas of the centre and to have full knowledge of
all current promotions
- To constantly be alert
to all sales opportunities and actively seek to offer products and
services available to meet customer needs
- To strive to
constantly achieve operating standards
- To host and entertain
individuals and parties to a high standard of service
- To participate fully
with birthday parties and any other amenities within the centre where
needed
- To ensure that all
customers use correct safety procedures whilst using the facilities
- To ensure that the
lanes area is always clean and tidy
- To ensure that the
arcade machines and machine areas are kept clean and tidy
- To support with
general cleaning tasks where required
- To report and escalate
any general repairs and maintenance to the management team
Reception
- To be able to
competently operate Reception, including the booking systems, tills and
PDQ devices
Food
- To ensure that you are
fully aware of Food Hygiene regulations and work in a clean and safe
manner to minimise the risk to customers and colleagues
- To ensure that all
areas where food and drink is prepared are kept clean and tidy
- To cook and prepare
food in line with Company specifications and requirements
- Ensure used food trays
are collected from around the site when finished and clean tables where
required
Bar
- To have full knowledge
of all drinks and prices
- To ensure that you are
fully aware of the Weights & Measures Act and all Liquor & Licensing
Laws
- To ensure that the bar
area is always clean and tidy
- To serve on the bar, including
making and pouring drinks and processing the transitions on the till
system
- Ensure empty glasses
are regularly collected and returned to the bar
Personal Standards
- To attend and
participate fully in all team meetings as requested by the Management Team
- To attend and
participate in all training sessions as requested by the Management Team
- To take personal
ownership for the achievement of all objectives as agreed at the annual
appraisal and / or feedback from meetings
- To ensure personal
appearance, uniform and behaviour is always to company standard
- To ensure that all
possible steps are taken to minimise or prevent loss or damage to company
property or assets, including information
- To ensure fair and
equal treatment to all individuals in line with legislation and company
policy
- To lead by example and
encourage all colleagues to participate and work together
- To carry out any additional
tasks, as requested by member of the Management Team or above
- To complete all Company
training to the required standards and in a timely manner
Key skills
- Full of determination,
enthusiasm and patience with the ability to organise and multi-task
- To strive to achieve a
“nothing is too much trouble” attitude
- Able to provide high
levels of customer service and have strong communication skills
- Fully flexible around
working pattern (evening and weekends will be required)
- Be approachable and
helpful
- A strong team player
Leave no pin standing... BENEFITS!
- Tenpin Treats – Retailer discounts, Cycle to
Work Scheme, Smart Tech and Best Doctors (subject to conditions)
- Wagestream
- A Temporary Cost of
Living Allowance - An additional 70p per hour for all hourly paid
employees (until April 2023).
- Free Bowling (subject to conditions)
- Free Food (subject to conditions)
- Enhanced Maternity, Paternity, Adoption leave (subject
to conditions)
- Medicash Health Care Cash Back Scheme (subject
to conditions)
- Employee Assistance Programme (access via Tenpin
Treats)
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme (subject to conditions)
- On the Spot Rewards
This is Tenpin. Where the everyday is
epic, the virtual becomes reality and where you are Player 1. The game is on
and we can’t wait to have you join our team!
Ready to bowl us over?