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Summary
Hotel Front Desk
Salary To be discussed
Schedule Part Time, Full Time
Location 2072 W Capt Whidbey Inn Rd, Coupeville, WA 98239, USA

Hotel Front Desk


Description
The Captain Whidbey is undergoing an amazing transformation and will be re-opening this coming April.
We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.

Located on the shores of Penn Cove on Whidbey Island, in the heart of Ebey’s Landing National Historic Reserve, Captain Whidbey has provided legendary island hospitality and dining since 1907. With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.

Full Time, Part Time and Seasonal positions available


Purpose of Position

To ensure the highest standards of the guest experience are met at check-in, check-out and during a guests stay.


Position Mission/Overview

The mission of the Guest Services Agent is to execute the guest experience to the fullest extent.
Will ensure that all contact and communication with guests is fluid and leaves feeling they have received exceptional customer service. The GSA will act as a liaison between guests and rest of
hotel staff. As a valued team member with The Q Hotel Group, we focus on exceeding our guest's expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.


Essential Job Functions/Responsibilities to include the following. Other duties may be assigned.

 Greet guests with a warm welcome as they enter the inn’s lobby.
 Assist all Front of house departments as needed, such as housekeeping
 Take restaurant reservations in the ​Restaurant Reservation program/App
 Register guests (check-in) into and out (check out) of the hotel property management system (PMS).
 “Room” guests, escort guests to their room(s) and show guest(s) key features of the room.
 Resolve guest problems and issues following proper conduct standards.
 Thoroughly understand and adhere to proper credit, check cashing and cash handling policies and procedure.
 At all times, demonstrate the highest level of professionalism in dealing with guests, staff and other managers.
 Coordinate room status updates with the housekeeping department by notifying housekeeping of all late checkouts, early arrivals and special requests.
 Keep work area and lobby clean of all clutter while maintaining professional appearance and standards.
 Answer all incoming calls within three rings and using Q standards.
 Make hotel reservations using Q standards.
 Support, maintain and participate in other duties as determined necessary by manager.
 Maintain up to date knowledge of Hotel services, products and procedures
 Focus on working in a safe manner and create a safe working environment at all times.
 Deliver packages, amenities, gift shop items, or other items as directed to guest rooms.
 Use proper mail, package and message handling procedures
 Conduct cash transactions, including making proper change.
 Adhere to credit, and check cashing policies and procedures.
 Post transactions to guest accounts.
 Assist guests with safe deposit boxes according to Q policies and procedures.
 Perform guest checkouts and post-final payments.


Required Position Skills

 Diversity
 Leadership/Ethics
 Oral Communication
 Planning/Organizing
 Problem Solving
 Service Orientation
 Team Work


Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• High School Diploma minimum.
• 12 months related Hotel front desk experience

The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.

The Captain Whidbey is undergoing an amazing transformation and will be re-opening this coming April.
We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.

Located on the shores of Penn Cove on Whidbey Island, in the heart of Ebey’s Landing National Historic Reserve, Captain Whidbey has provided legendary island hospitality and dining since 1907. With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, ​and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.
The Captain Whidbey is undergoing an amazing transformation and will be re-opening this coming April.
We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.

Located on the shores of Penn Cove on Whidbey Island, in the heart of Ebey’s Landing National Historic Reserve, Captain Whidbey has provided legendary island hospitality and dining since 1907. With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.

Full Time, Part Time and Seasonal positions available


Purpose of Position

To ensure the highest standards of the guest experience are met at check-in, check-out and during a guests stay.


Position Mission/Overview

The mission of the Guest Services Agent is to execute the guest experience to the fullest extent.
Will ensure that all contact and communication with guests is fluid and leaves feeling they have received exceptional customer service. The GSA will act as a liaison between guests and rest of
hotel staff. As a valued team member with The Q Hotel Group, we focus on exceeding our guest's expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.


Essential Job Functions/Responsibilities to include the following. Other duties may be assigned.

 Greet guests with a warm welcome as they enter the inn’s lobby.
 Assist all Front of house departments as needed, such as housekeeping
 Take restaurant reservations in the ​Restaurant Reservation program/App
 Register guests (check-in) into and out (check out) of the hotel property management system (PMS).
 “Room” guests, escort guests to their room(s) and show guest(s) key features of the room.
 Resolve guest problems and issues following proper conduct standards.
 Thoroughly understand and adhere to proper credit, check cashing and cash handling policies and procedure.
 At all times, demonstrate the highest level of professionalism in dealing with guests, staff and other managers.
 Coordinate room status updates with the housekeeping department by notifying housekeeping of all late checkouts, early arrivals and special requests.
 Keep work area and lobby clean of all clutter while maintaining professional appearance and standards.
 Answer all incoming calls within three rings and using Q standards.
 Make hotel reservations using Q standards.
 Support, maintain and participate in other duties as determined necessary by manager.
 Maintain up to date knowledge of Hotel services, products and procedures
 Focus on working in a safe manner and create a safe working environment at all times.
 Deliver packages, amenities, gift shop items, or other items as directed to guest rooms.
 Use proper mail, package and message handling procedures
 Conduct cash transactions, including making proper change.
 Adhere to credit, and check cashing policies and procedures.
 Post transactions to guest accounts.
 Assist guests with safe deposit boxes according to Q policies and procedures.
 Perform guest checkouts and post-final payments.


Required Position Skills

 Diversity
 Leadership/Ethics
 Oral Communication
 Planning/Organizing
 Problem Solving
 Service Orientation
 Team Work


Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• High School Diploma minimum.
• 12 months related Hotel front desk experience

The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.

The Captain Whidbey is undergoing an amazing transformation and will be re-opening this coming April.
We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.

Located on the shores of Penn Cove on Whidbey Island, in the heart of Ebey’s Landing National Historic Reserve, Captain Whidbey has provided legendary island hospitality and dining since 1907. With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, ​and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.

Details
Salary To be discussed
Schedule Part Time, Full Time
Location 2072 W Capt Whidbey Inn Rd, Coupeville, WA 98239, USA

Skills
Interpersonal skills, ability to develop personal relationships in a professional manner.
Desire and ability to work with a diverse staff.
Ability to devise solutions to guest problems in a timely manor in high stress situations.
By applying you confirm you have these skills.

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2072 W Capt Whidbey Inn Rd, Coupeville, WA 98239, USA