Maintenance Manager

The Captain Whidbey has undergone an amazing transformation and recently re-opened in April.

The Captain Whidbey has received some amazing press coverage and was recently featured in Sunset Magazine, Vogue. Portland Monthly and Conde Nast Traveler.

We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.

With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.

Purpose of Position
To maintain Captain Whidbey's back of house (staff area), front of house (guest areas) and 6 acres of landscaping/grounds areas in accordance with Captain Whidbey standards by performing and managing the maintenance functions of the Hotel and it’s grounds.

THIS IS A VERY ROLL UP YOUR SLEEVES, HANDS ON "WORKING HEAD ENGINEER" POSITION, it is not an office position!
As we are spread out over 6 acres this position spends 90% of their day out side or moving in-between buildings

Position Mission/Overview

As a valued team member with The Q Hotel Group and the Captain Whidbey, we focus on exceeding our guests expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.

Essential Job Functions/Responsibilities

 Hiring and maintaining an effective small team appropriate for a small 30 room upscale resort.
 Establishing preventative maintenance programs for all equipment, systems, guest rooms, public areas and the hotel grounds
 Ensuring all work is conducted in a safe and efficient manner
 Coordinating and implementing capital improvement projects
 Oversees/develops Engineering Department(s) operating budget(s) according to established policy
 Establish, maintain and manage dept. budgets and monthly forecasts
 Manage outside contracts with support from hotel GM
 Prioritize and distribute work orders and manage work flow within the department
 Responsible and accountable for the upkeep, repair and renovation of a luxury property
 Ensure property meets all regulatory requirements at all times
 Reports any hazards or injuries in the department or hotel and takes immediate action to correct
 Ensure record keeping is maintained to appropriate standards
 Ensure proper key control system is in place and maintained
 Deviations of hotel policies and procedures which come to the Engineering attention are reported to the General Manager.
 Maintain good owners’ relations
 Manage all capital projects to ensure projects are completed on time and at or under budget.
 Ensures associates attend courses or seminars to remain current on proper techniques
 Ensures all Life Safety systems are maintained according to the City of Coupeville, State of WA, NFPA, and the requirements of the property insurance company
 Performs DAILY walk through/visual inspections of all property assets to determine condition, establish maintenance priorities and highlight areas where need for improvement exists
 Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations
 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
 Manages and leads the properties preventative maintenance program

Position Expectations
 Achievement of customer satisfaction and expected property condition
 Completion of projects - on time and on budget
 Proactive and organized and able to self manage
 Properly uniformed at all times, remembering that he/she is in view of our guests
 Works neat and respectfully (quiet, clean) when our guests are present
 As the hotel is open 24/7/365, expect to possibly work weekends and holidays

Required Position Skills

 Business Acumen
 Diversity
 Leadership/Ethics
 Managing People
 Oral Communication
 Planning/Organizing
 Problem Solving
 Service Orientation
 Team Work

Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• Minimum three-five years’ experience in the facilities management of related properties or
other comparable business (hospital/property management) preferably in the Hotel or Commercial office environment.
• Any licenses or permits required by law for specific job functions
• Preferred: Systems Maintenance Administrator (S.M.A.) Certificate, Certified Engineering Operations Executive (C.E.O.E.) or equivalent
• LOSS (large onsite septic system) knowledge is helpful

The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.

The Q Hotel Group is a Seattle based management company of unique and distinctive, independent hotels. We are a collective of passionate hoteliers focused on having fun, creating an amazingly empowered team and assisting our owners to maximize the value of their assets. We focus on providing unparalleled service infused with local authenticity, care, warmth, empathy and creativity. Our dedication to a curated and authentic guest experience includes collaborative hospitality partnerships with local businesses that will contribute to the overall experience. We Truly believe in focusing on our staff first and our guests second. A happy and empowered team provides great experiences, great experiences in turn create happy guests. Come join our team!

The Captain Whidbey has undergone an amazing transformation and recently re-opened in April.

The Captain Whidbey has received some amazing press coverage and was recently featured in Sunset Magazine, Vogue. Portland Monthly and Conde Nast Traveler.

We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.

With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.

Purpose of Position
To maintain Captain Whidbey's back of house (staff area), front of house (guest areas) and 6 acres of landscaping/grounds areas in accordance with Captain Whidbey standards by performing and managing the maintenance functions of the Hotel and it’s grounds.

THIS IS A VERY ROLL UP YOUR SLEEVES, HANDS ON "WORKING HEAD ENGINEER" POSITION, it is not an office position!
As we are spread out over 6 acres this position spends 90% of their day out side or moving in-between buildings

Position Mission/Overview

As a valued team member with The Q Hotel Group and the Captain Whidbey, we focus on exceeding our guests expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.

Essential Job Functions/Responsibilities

 Hiring and maintaining an effective small team appropriate for a small 30 room upscale resort.
 Establishing preventative maintenance programs for all equipment, systems, guest rooms, public areas and the hotel grounds
 Ensuring all work is conducted in a safe and efficient manner
 Coordinating and implementing capital improvement projects
 Oversees/develops Engineering Department(s) operating budget(s) according to established policy
 Establish, maintain and manage dept. budgets and monthly forecasts
 Manage outside contracts with support from hotel GM
 Prioritize and distribute work orders and manage work flow within the department
 Responsible and accountable for the upkeep, repair and renovation of a luxury property
 Ensure property meets all regulatory requirements at all times
 Reports any hazards or injuries in the department or hotel and takes immediate action to correct
 Ensure record keeping is maintained to appropriate standards
 Ensure proper key control system is in place and maintained
 Deviations of hotel policies and procedures which come to the Engineering attention are reported to the General Manager.
 Maintain good owners’ relations
 Manage all capital projects to ensure projects are completed on time and at or under budget.
 Ensures associates attend courses or seminars to remain current on proper techniques
 Ensures all Life Safety systems are maintained according to the City of Coupeville, State of WA, NFPA, and the requirements of the property insurance company
 Performs DAILY walk through/visual inspections of all property assets to determine condition, establish maintenance priorities and highlight areas where need for improvement exists
 Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations
 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
 Manages and leads the properties preventative maintenance program

Position Expectations
 Achievement of customer satisfaction and expected property condition
 Completion of projects - on time and on budget
 Proactive and organized and able to self manage
 Properly uniformed at all times, remembering that he/she is in view of our guests
 Works neat and respectfully (quiet, clean) when our guests are present
 As the hotel is open 24/7/365, expect to possibly work weekends and holidays

Required Position Skills

 Business Acumen
 Diversity
 Leadership/Ethics
 Managing People
 Oral Communication
 Planning/Organizing
 Problem Solving
 Service Orientation
 Team Work

Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• Minimum three-five years’ experience in the facilities management of related properties or
other comparable business (hospital/property management) preferably in the Hotel or Commercial office environment.
• Any licenses or permits required by law for specific job functions
• Preferred: Systems Maintenance Administrator (S.M.A.) Certificate, Certified Engineering Operations Executive (C.E.O.E.) or equivalent
• LOSS (large onsite septic system) knowledge is helpful

The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.

The Q Hotel Group is a Seattle based management company of unique and distinctive, independent hotels. We are a collective of passionate hoteliers focused on having fun, creating an amazingly empowered team and assisting our owners to maximize the value of their assets. We focus on providing unparalleled service infused with local authenticity, care, warmth, empathy and creativity. Our dedication to a curated and authentic guest experience includes collaborative hospitality partnerships with local businesses that will contribute to the overall experience. We Truly believe in focusing on our staff first and our guests second. A happy and empowered team provides great experiences, great experiences in turn create happy guests. Come join our team!