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Reservation Agent
Summary
Reservation Agent
| Salary | £19836 / Year Plus Bonus |
| Schedule | Full Time |
| Location | Buckingham Palace Rd, London SW1W, UK |
| Category | Hotel |
Reservation Agent
Description
We are currently recruiting for a Reservations Agent to join our central reservations team at Red Carnation Hotels!
The Reservations Office is open 7 days a week from 8am – 9pm and is based at the Rubens at the Palace Hotel. As the office is open 7 days a week this means there will be regular weekend’s involved.
As a Reservations Agent you will interact with our guests on a daily basis within a fast paced environment delivering high levels of service to provide a long lasting impression. You will respond to guest calls and emails regarding accommodation requests for our 6 London Hotels and 2 Hotels in Dorset. You will have a great understanding of our hotels, promotions, pricing and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
Who are we?
What benefits would you get as a Reservations Agent?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Annual Party and other Employee Recognition Events
- Professional, award winning training and development opportunities
What are we looking for in a Reservations Agent?
- Have a positive attitude, warm personality and strong interpersonal skills
- Be enthusiastic in delivering outstanding levels of guest service
- Be able to work well under pressure and have strong organisational skills
- Display a positive, polite and professional attitude at all times
- Have excellent communication skills, both verbal and written
If this sounds like the Reservations Agent role for you then apply today!
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
We are currently recruiting for a Reservations Agent to join our central reservations team at Red Carnation Hotels!
The Reservations Office is open 7 days a week from 8am – 9pm and is based at the Rubens at the Palace Hotel. As the office is open 7 days a week this means there will be regular weekend’s involved.
As a Reservations Agent you will interact with our guests on a daily basis within a fast paced environment delivering high levels of service to provide a long lasting impression. You will respond to guest calls and emails regarding accommodation requests for our 6 London Hotels and 2 Hotels in Dorset. You will have a great understanding of our hotels, promotions, pricing and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
Who are we?
What benefits would you get as a Reservations Agent?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Annual Party and other Employee Recognition Events
- Professional, award winning training and development opportunities
What are we looking for in a Reservations Agent?
- Have a positive attitude, warm personality and strong interpersonal skills
- Be enthusiastic in delivering outstanding levels of guest service
- Be able to work well under pressure and have strong organisational skills
- Display a positive, polite and professional attitude at all times
- Have excellent communication skills, both verbal and written
If this sounds like the Reservations Agent role for you then apply today!
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
Details
| Salary | £19836 / Year Plus Bonus |
| Schedule | Full Time |
| Location | Buckingham Palace Rd, London SW1W, UK |
| Category | Hotel |
Skills
Fluent in English
By applying you confirm you have these skills.
Central UK Head Office Red Carnation Hotels (London)
| Salary |
£19836 / Year Plus Bonus |
| Schedule | Full Time |
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Buckingham Palace Rd, London SW1W, UK