Senior Banquet Operations Manager

The Dalcy is a private event space located in the historic Fulton Market District. The 6,000-square foot venue and 4,000-square foot rooftop patio is the ideal setting for cocktail receptions, weddings, social and business gatherings, and corporate events. The menu features a well-curated cocktail and wine program and chef-driven modern American fare.

Caring. Creative. Careers.
​Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team. EOE. We participate in E-Verify / Participamos en E-Verify

The Banquet Operations Manager role is responsible for managing the execution of onsite events and works directly with clients, sales team, operations staff and vendors to execute events. The Banquet Operations Manager also manages the service staff and coordinates back of house (BOH) and front of house (FOH) service during events.

Essential Functions

• Manage the execution of onsite catering and banquet events including but not limited to coordinating BOH and FOH service during event; managing banquet teams; and working directly with clients, catering sales team, operations staff and vendors
• Present invoice to guests, accurately process payments, and balance sales/receipts
• Comprehend and execute specific banquet instructions and timeline including but not limited to menus, checklists, online banquet event order (BEO), contracts, room diagrams, and inventory sheets and respond quickly to changing priorities as well as expedite any contract changes as communicated from catering sales team
• Ensure all event setups / breakdowns are performed in a timely manner including but not limited to managing the vendor load in/load out, coordinating with the Houseman for setup, supervising the banquet team and delegating responsibilities, and participating in setup/breakdown as necessary
• Ensure post-event reporting is executed by appropriate team member and shared with sales team in a timely manner
• Build and maintain strong relationships with team members, clients, guests and vendors
• Monitor, address and document individual employee performance through recognition, coaching and, when necessary, disciplinary action up to and including employment termination
• Attend tastings and meetings (including but not limited to pre-shift, catering team, management, clients) and communicate pertinent information to appropriate personnel
• Identify and communicate equipment repair and maintenance needs (including but not limited to banquet events supplies, in-house sound system, microphones, etc.) to GM and/or designated managers/chefs
• Schedule, conduct and document formal employee performance reviews
• Maintain and supervise all applicable LEYE systems including but not limited to bar and line checks
• Work a variety of days and shifts, including nights and weekends
• Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
  
  

Key Responsibilities and Duties

• Coordinate with designated team members to maintain and order event supplies and equipment and supplies including but not limited to beverages; flatware, plateware and glassware; uniforms; linens, etc.
• Maintain a list of preferred vendors including but not limited to vendors for valet parking companies, security companies, etc.
• Assist the Banquet Coordinator and/or Banquet Captain in supervising the service team during events
• Partner with GM and designated managers/chefs to interview, hire, onboard, train, supervise and develop employees
• Assist with in-house audio visual equipment as needed, including but not limited to music volume and playlists, microphone settings, and basic projector skills
• Understand and respond knowledgeably to questions about the restaurant and menu
• Understand and follow the food allergy procedure and special orders/restrictions
• Model and promote teamwork across all teams and maintain a positive, pleasant attitude throughout the shift
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Maintain proficiency in job functions of employees on your team
• Ensure repair and maintenance needs are met and/or communicated to designated manager
• Understand and follow the food allergy procedure and special orders/restrictions
• Ensure proper food storage and food quality standards including consistency and presentation
• Comply with all applicable policies and legal requirements
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Other duties assigned as needed 

The Dalcy is a private event space located in the historic Fulton Market District. The 6,000-square foot venue and 4,000-square foot rooftop patio is the ideal setting for cocktail receptions, weddings, social and business gatherings, and corporate events. The menu features a well-curated cocktail and wine program and chef-driven modern American fare.

Caring. Creative. Careers.
​Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team. EOE. We participate in E-Verify / Participamos en E-Verify

The Banquet Operations Manager role is responsible for managing the execution of onsite events and works directly with clients, sales team, operations staff and vendors to execute events. The Banquet Operations Manager also manages the service staff and coordinates back of house (BOH) and front of house (FOH) service during events.

Essential Functions

• Manage the execution of onsite catering and banquet events including but not limited to coordinating BOH and FOH service during event; managing banquet teams; and working directly with clients, catering sales team, operations staff and vendors
• Present invoice to guests, accurately process payments, and balance sales/receipts
• Comprehend and execute specific banquet instructions and timeline including but not limited to menus, checklists, online banquet event order (BEO), contracts, room diagrams, and inventory sheets and respond quickly to changing priorities as well as expedite any contract changes as communicated from catering sales team
• Ensure all event setups / breakdowns are performed in a timely manner including but not limited to managing the vendor load in/load out, coordinating with the Houseman for setup, supervising the banquet team and delegating responsibilities, and participating in setup/breakdown as necessary
• Ensure post-event reporting is executed by appropriate team member and shared with sales team in a timely manner
• Build and maintain strong relationships with team members, clients, guests and vendors
• Monitor, address and document individual employee performance through recognition, coaching and, when necessary, disciplinary action up to and including employment termination
• Attend tastings and meetings (including but not limited to pre-shift, catering team, management, clients) and communicate pertinent information to appropriate personnel
• Identify and communicate equipment repair and maintenance needs (including but not limited to banquet events supplies, in-house sound system, microphones, etc.) to GM and/or designated managers/chefs
• Schedule, conduct and document formal employee performance reviews
• Maintain and supervise all applicable LEYE systems including but not limited to bar and line checks
• Work a variety of days and shifts, including nights and weekends
• Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
  
  

Key Responsibilities and Duties

• Coordinate with designated team members to maintain and order event supplies and equipment and supplies including but not limited to beverages; flatware, plateware and glassware; uniforms; linens, etc.
• Maintain a list of preferred vendors including but not limited to vendors for valet parking companies, security companies, etc.
• Assist the Banquet Coordinator and/or Banquet Captain in supervising the service team during events
• Partner with GM and designated managers/chefs to interview, hire, onboard, train, supervise and develop employees
• Assist with in-house audio visual equipment as needed, including but not limited to music volume and playlists, microphone settings, and basic projector skills
• Understand and respond knowledgeably to questions about the restaurant and menu
• Understand and follow the food allergy procedure and special orders/restrictions
• Model and promote teamwork across all teams and maintain a positive, pleasant attitude throughout the shift
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Maintain proficiency in job functions of employees on your team
• Ensure repair and maintenance needs are met and/or communicated to designated manager
• Understand and follow the food allergy procedure and special orders/restrictions
• Ensure proper food storage and food quality standards including consistency and presentation
• Comply with all applicable policies and legal requirements
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Other duties assigned as needed