Operating Systems Analyst - Corporate Office

The Operating Systems Analyst implements and supports current and new applications and upgrades within a team environment while providing excellent customer service to all Lettuce Entertain You Restaurants and corporate office.

 Essential Functions

• Implement and support new and current applications; troubleshoot and resolve application functionality-related issues in a timely manner; and identify modifications needed in existing applications
• Coordinate application development for multiple projects
• Maintain proficiency in IOS, Linux, Windows, and Android and expertise in Microsoft Windows Server including but not limited to Active Directory and Group Policies
• Troubleshoot and maintain Single-sign-on (SSO) solution as well as Patch Management systems and Identity Protection Systems. 
• Analyze data and identify data integrity issues with existing and proposed systems and implement solutions
• Assist LEYE teams in managing an outsource relationship for third party application development and programming consultants
• Provide assistance and advice to business users in the effective use of applications and information technology
• Prepare testing plans to confirm that requirements and system design are accurate and complete
• Write technical procedures and documentation for multiple varied new and existing applications including operations, user guide, etc.
• Collaborate with the IT Network Team to resolve application-related network issues and report progress
• Provide advice on and assist in the selection, design, justification, implementation and use of systems
• Identify current and emerging business needs and evaluate alternative IT solutions
• Maintain confidentiality with regard to information being processed, stored or accessed by the network
• Identify opportunities that can improve efficiency of systems and related business processes
• Assist other departments as a computer resource including but not limited to expediting requests via LEYE IT helpdesk tickets
• Safely and effectively use and operate all necessary tools and office equipment
• Work a variety of days and shifts (including weekends, nights and on-call support rotation) at local and out-of-state sites as needed
• Perform duties outside standard business hours as needed, including evenings and weekends
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds

Key Responsibilities and Duties

• Proficiently use and operate all necessary tools and equipment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and act as a team player
• Other duties assigned as needed
  
  

The Operating Systems Analyst implements and supports current and new applications and upgrades within a team environment while providing excellent customer service to all Lettuce Entertain You Restaurants and corporate office.

 Essential Functions

• Implement and support new and current applications; troubleshoot and resolve application functionality-related issues in a timely manner; and identify modifications needed in existing applications
• Coordinate application development for multiple projects
• Maintain proficiency in IOS, Linux, Windows, and Android and expertise in Microsoft Windows Server including but not limited to Active Directory and Group Policies
• Troubleshoot and maintain Single-sign-on (SSO) solution as well as Patch Management systems and Identity Protection Systems. 
• Analyze data and identify data integrity issues with existing and proposed systems and implement solutions
• Assist LEYE teams in managing an outsource relationship for third party application development and programming consultants
• Provide assistance and advice to business users in the effective use of applications and information technology
• Prepare testing plans to confirm that requirements and system design are accurate and complete
• Write technical procedures and documentation for multiple varied new and existing applications including operations, user guide, etc.
• Collaborate with the IT Network Team to resolve application-related network issues and report progress
• Provide advice on and assist in the selection, design, justification, implementation and use of systems
• Identify current and emerging business needs and evaluate alternative IT solutions
• Maintain confidentiality with regard to information being processed, stored or accessed by the network
• Identify opportunities that can improve efficiency of systems and related business processes
• Assist other departments as a computer resource including but not limited to expediting requests via LEYE IT helpdesk tickets
• Safely and effectively use and operate all necessary tools and office equipment
• Work a variety of days and shifts (including weekends, nights and on-call support rotation) at local and out-of-state sites as needed
• Perform duties outside standard business hours as needed, including evenings and weekends
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds

Key Responsibilities and Duties

• Proficiently use and operate all necessary tools and equipment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and act as a team player
• Other duties assigned as needed