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Category
Music Venue
Cuisine
American
  • Summary
  • Description
  • Skills
Summary
Evening Concierge
Salary To be discussed
Schedule Part Time, Full Time
Experience Minimum 1 year of experience
Location 80 Beverly St, Boston, MA 02114, USA
Category Music Venue
Cuisine American

Evening Concierge


Description
Position Summary:
Main point of contact for guests, both paid and comp’d, on all things ticketing, seating assignments, VinoFile and City Winery merchandise.

Duties include:
Correspondence with guests via phone and email.
Assist guests with seat changes.
Compile house and artist comps and arrange seating appropriately.
Selling walk up tickets and tickets to future shows
Compile list of VinoFile members in house to post at service stations for servers to tag member checks for rewards.
Troubleshooting with guests on ticketing purchases
Selling gift cards
Arranging special care of VIP’s, Investors, or other guests who may receive gratis food or drink
Updating the Walk up Ticket sales Google document as needed
Maintaining a neat and tidy Concierge booth
Adding guests to comp list that are submitted to concierge any other avenue than Magento
Populate and complete daily TILT log with appropriate attachments
Closing out and reconciling box office transactions
Executing show cancellations, data entry and or other unique tasks within the concierge scope as determined by the General Manager and or Box Office Management


City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
Position Summary:
Main point of contact for guests, both paid and comp’d, on all things ticketing, seating assignments, VinoFile and City Winery merchandise.

Duties include:
Correspondence with guests via phone and email.
Assist guests with seat changes.
Compile house and artist comps and arrange seating appropriately.
Selling walk up tickets and tickets to future shows
Compile list of VinoFile members in house to post at service stations for servers to tag member checks for rewards.
Troubleshooting with guests on ticketing purchases
Selling gift cards
Arranging special care of VIP’s, Investors, or other guests who may receive gratis food or drink
Updating the Walk up Ticket sales Google document as needed
Maintaining a neat and tidy Concierge booth
Adding guests to comp list that are submitted to concierge any other avenue than Magento
Populate and complete daily TILT log with appropriate attachments
Closing out and reconciling box office transactions
Executing show cancellations, data entry and or other unique tasks within the concierge scope as determined by the General Manager and or Box Office Management


City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Details
Salary To be discussed
Schedule Part Time, Full Time
Experience Minimum 1 year of experience
Location 80 Beverly St, Boston, MA 02114, USA
Category Music Venue
Cuisine American

Skills
Fast-Paced Experience
By applying you confirm you have these skills.

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80 Beverly St, Boston, MA 02114, USA