FOH Supervisor (Seasonal)

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

The Floor Supervisor supports the daily oversight of successful service operations and is responsible for ensuring exceptional guest and employee experiences. This role engages, prepares, and participates in service, leads hourly team members, promotes guest hospitality, and ensures all standards are met and exceeded each day.

This is an exceptional opportunity to work outdoors on the beautiful Riverwalk in Chicago. This role is a full-time, SEASONAL position anticipated to end around early December.

We are thrilled and fortunate to be able to resume business and provide a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be vaccinated unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be provided unless it causes an undue hardship to City Winery.  

Minimum Qualifications

·        Prior supervisory experience in high-volume, fast paced restaurants or similar environment preferred

·        Exceptional guest service and hospitality skills

·        Strong organizational skills, attention to detail, and work ethic

·        Excellent interpersonal skills; able to work both as a team and independently

·        Ability to take direction, and communicate effectively and professionally

·        Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, use of stairs, and able to lift up to 50 lbs.

·        Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner

·        Ability to work a flexible schedule including days, nights, weekends and holidays

·        Technical Skills: Microsoft Windows proficient

Overview of Responsibilities

·        Provide on-the-floor support and oversight for the duration of a service shift and manage day to day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces

·        Ensure restaurant and venue are fully prepared and organized for daily operation

·        Ensure compliance with food safety and sanitation measures

·        Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience

·        Advise Operations managers of any guest issues that arise that need management communication or attention

·        Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary

·        Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions

·        Manage staffing and operations of private events, as applicable

·        Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed

·        Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

·        Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts

·        Assist in interviewing, hiring, and coaching process of hourly employees, as needed

·        Other tasks, projects, assignments as per business need

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements 

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

The Floor Supervisor supports the daily oversight of successful service operations and is responsible for ensuring exceptional guest and employee experiences. This role engages, prepares, and participates in service, leads hourly team members, promotes guest hospitality, and ensures all standards are met and exceeded each day.

This is an exceptional opportunity to work outdoors on the beautiful Riverwalk in Chicago. This role is a full-time, SEASONAL position anticipated to end around early December.

We are thrilled and fortunate to be able to resume business and provide a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be vaccinated unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be provided unless it causes an undue hardship to City Winery.  

Minimum Qualifications

·        Prior supervisory experience in high-volume, fast paced restaurants or similar environment preferred

·        Exceptional guest service and hospitality skills

·        Strong organizational skills, attention to detail, and work ethic

·        Excellent interpersonal skills; able to work both as a team and independently

·        Ability to take direction, and communicate effectively and professionally

·        Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, use of stairs, and able to lift up to 50 lbs.

·        Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner

·        Ability to work a flexible schedule including days, nights, weekends and holidays

·        Technical Skills: Microsoft Windows proficient

Overview of Responsibilities

·        Provide on-the-floor support and oversight for the duration of a service shift and manage day to day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces

·        Ensure restaurant and venue are fully prepared and organized for daily operation

·        Ensure compliance with food safety and sanitation measures

·        Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience

·        Advise Operations managers of any guest issues that arise that need management communication or attention

·        Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary

·        Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions

·        Manage staffing and operations of private events, as applicable

·        Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed

·        Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

·        Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts

·        Assist in interviewing, hiring, and coaching process of hourly employees, as needed

·        Other tasks, projects, assignments as per business need

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements