FOH Operations & Service Manager

City Winery on the Chicago Riverwalk is an outdoor wine garden that provides Chicagoans and visitors a way to enjoy the city in a unique way. With beautiful skyline and river views, guests have a truly special experience to indulge while enjoying locally made wine and delicious food. To top it off, wine is served through a unique tap system to showcase the company's commitment to sustainability.

We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery. 

Position Summary

The Front of House Operations Manager supports the daily oversight of successful service operations and is responsible for ensuring exceptional guest and employee experiences. This role engages, prepares, and participates in service, leads hourly team members, promotes guest hospitality, and ensures all standards are met and exceeded each day.

Minimum Qualifications

• Prior supervisory experience in high-volume, fast paced restaurants or similar environment preferred
• Exceptional guest service and hospitality skills
• Strong organizational skills, attention to detail, and work ethic
• Excellent interpersonal skills; able to work both as a team and independently
• Ability to take direction, and communicate effectively and professionally
• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, use of stairs, and able to lift up to 50 lbs.
• Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
• Ability to work a flexible schedule including days, nights, weekends and holidays
• Technical Skills: Microsoft Windows proficient

Overview of Responsibilities

• Provide on-the-floor support and oversight for the duration of a service shift and manage day to day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces
• Ensure restaurant and venue are fully prepared and organized for daily operation
• Ensure compliance with food safety and sanitation measures
• Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience
• Advise Operations managers of any guest issues that arise that need management communication or attention
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
• Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions
• Manage staffing and operations of private events, as applicable
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
• Assist in interviewing, hiring, and coaching process of hourly employees, as needed
• Other tasks, projects, assignments as per business need

City Winery on the Chicago Riverwalk is an outdoor wine garden that provides Chicagoans and visitors a way to enjoy the city in a unique way. With beautiful skyline and river views, guests have a truly special experience to indulge while enjoying locally made wine and delicious food. To top it off, wine is served through a unique tap system to showcase the company's commitment to sustainability.

We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery. 

Position Summary

The Front of House Operations Manager supports the daily oversight of successful service operations and is responsible for ensuring exceptional guest and employee experiences. This role engages, prepares, and participates in service, leads hourly team members, promotes guest hospitality, and ensures all standards are met and exceeded each day.

Minimum Qualifications

• Prior supervisory experience in high-volume, fast paced restaurants or similar environment preferred
• Exceptional guest service and hospitality skills
• Strong organizational skills, attention to detail, and work ethic
• Excellent interpersonal skills; able to work both as a team and independently
• Ability to take direction, and communicate effectively and professionally
• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, use of stairs, and able to lift up to 50 lbs.
• Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
• Ability to work a flexible schedule including days, nights, weekends and holidays
• Technical Skills: Microsoft Windows proficient

Overview of Responsibilities

• Provide on-the-floor support and oversight for the duration of a service shift and manage day to day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces
• Ensure restaurant and venue are fully prepared and organized for daily operation
• Ensure compliance with food safety and sanitation measures
• Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience
• Advise Operations managers of any guest issues that arise that need management communication or attention
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
• Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions
• Manage staffing and operations of private events, as applicable
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
• Assist in interviewing, hiring, and coaching process of hourly employees, as needed
• Other tasks, projects, assignments as per business need