FOH Supervisor - Chicago Riverwalk

We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery. 

Minimum Qualifications:
● Minimum 2 years experience in a multi-faced, high volume service environment, and/or equivalent relevant experience
● Exceptional hospitality skills
● Appreciation and general understanding of the music, food, and wine business
● Proven leadership skills and commitment to operational excellence
● Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
● Exceptional communication and interpersonal skills both written and verbal
● Functional knowledge of health, safety and related regulations
● Ability to handle all guests with composure and hospitality
● Polished presentation
● Ability to work both independently and in a team environment
● Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
● Ability to work a flexible schedule including days, nights, weekends, and holidays for duration of the seasonal business
● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds

Responsibilities:
● Supervise day to day service operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
● Ensure operation is fully set up, prepared, organized, and broken down properly
● Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
● Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
● Handle and resolve guest concerns and complaints in a hospitable manner; communicate with GM as needed
● Advise GM of any guest issues that arise that need management communication or attention
● Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
● Accurately perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
● Check in with guests during shift to ensure guest satisfaction, identify any opportunities, and resolve as able
● Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
● Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
● Assist in interviewing, hiring, and coaching process of hourly employees, as needed
● Attend trainings, tastings, meetings, as needed
● Other duties, initiatives, and tasks as per business need

We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery. 

Minimum Qualifications:
● Minimum 2 years experience in a multi-faced, high volume service environment, and/or equivalent relevant experience
● Exceptional hospitality skills
● Appreciation and general understanding of the music, food, and wine business
● Proven leadership skills and commitment to operational excellence
● Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
● Exceptional communication and interpersonal skills both written and verbal
● Functional knowledge of health, safety and related regulations
● Ability to handle all guests with composure and hospitality
● Polished presentation
● Ability to work both independently and in a team environment
● Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
● Ability to work a flexible schedule including days, nights, weekends, and holidays for duration of the seasonal business
● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds

Responsibilities:
● Supervise day to day service operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
● Ensure operation is fully set up, prepared, organized, and broken down properly
● Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
● Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
● Handle and resolve guest concerns and complaints in a hospitable manner; communicate with GM as needed
● Advise GM of any guest issues that arise that need management communication or attention
● Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
● Accurately perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
● Check in with guests during shift to ensure guest satisfaction, identify any opportunities, and resolve as able
● Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
● Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
● Assist in interviewing, hiring, and coaching process of hourly employees, as needed
● Attend trainings, tastings, meetings, as needed
● Other duties, initiatives, and tasks as per business need