Host/Hostess

An intimate concert venue, award-winning urban winery, and restaurant offering wine inspired, locally sourced fare, City Winery is a place to indulge your senses. With locations in New York, Chicago, Nashville, Atlanta, Boston, and Washington D.C., City Winery is committed to providing the highest-end combined culinary and cultural experience to wine enthusiasts in a world class, luxury concert setting. Since 2008, we have delivered this compelling mix to our sophisticated clientele of foodies and music aficionados, and we are excited to bring our passion in sharing wine, music, and the culinary arts to Philadelphia in 2019. We look forward to bringing wine country to the heart of Philly.

We are thrilled and fortunate to be able to resume business and provide a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be vaccinated unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be provided unless it causes an undue hardship to City Winery.  

Position Summary
Hosts are responsible for welcoming and delivering consistently exceptional guest experiences to patrons of City Winery. This role is usually the first and last impression of the guest experience as they greet and seat guests upon arrival, handle reservations and inquiries, and bid farewell as guests depart.
Minimum Qualifications
● 3+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
● Polished presentation and communication skills
● Ability to utilize reservations technology systems
● Strong work ethic, team player, and exceptional guest service skills
● Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
● Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
● Aptitude to resolve problems
● Ability to execute professional guest service experience
● Ability to handle all guests with composure and hospitality
● Ability to work both independently and in a team environment
● Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
● Ability to work a flexible schedule including days, nights, weekends, and holidays
● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 25 pounds

Overview of Responsibilities
• Provide positive guest experience including greeting, conversing with, and thanking departing guests
• Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
• Manage all call-ins and walk -in inquiries, directing to appropriate departmental contacts or taking
messages and communicating to such departments as necessary
• Ensure lobby and dining rooms are tidy and presentable and set up/rearrange dining room for dinner accordingly
• Escort guests to seats and set them up for a pleasurable dining experience
• Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries.
• Maintain all reservations/seating through reservations system
• Provide guests with accurate wait time estimates during busy periods
• Assist with opening/closing tasks and side work as needed
• Rotate seating between different stations to ensure even workloads for waitstaff
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients, preparation methods, and allergen
information and communicate this information tableside to guests
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
• Perform all other reasonably assigned duties.


City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

An intimate concert venue, award-winning urban winery, and restaurant offering wine inspired, locally sourced fare, City Winery is a place to indulge your senses. With locations in New York, Chicago, Nashville, Atlanta, Boston, and Washington D.C., City Winery is committed to providing the highest-end combined culinary and cultural experience to wine enthusiasts in a world class, luxury concert setting. Since 2008, we have delivered this compelling mix to our sophisticated clientele of foodies and music aficionados, and we are excited to bring our passion in sharing wine, music, and the culinary arts to Philadelphia in 2019. We look forward to bringing wine country to the heart of Philly.

We are thrilled and fortunate to be able to resume business and provide a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be vaccinated unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be provided unless it causes an undue hardship to City Winery.  

Position Summary
Hosts are responsible for welcoming and delivering consistently exceptional guest experiences to patrons of City Winery. This role is usually the first and last impression of the guest experience as they greet and seat guests upon arrival, handle reservations and inquiries, and bid farewell as guests depart.
Minimum Qualifications
● 3+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
● Polished presentation and communication skills
● Ability to utilize reservations technology systems
● Strong work ethic, team player, and exceptional guest service skills
● Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
● Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
● Aptitude to resolve problems
● Ability to execute professional guest service experience
● Ability to handle all guests with composure and hospitality
● Ability to work both independently and in a team environment
● Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
● Ability to work a flexible schedule including days, nights, weekends, and holidays
● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 25 pounds

Overview of Responsibilities
• Provide positive guest experience including greeting, conversing with, and thanking departing guests
• Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
• Manage all call-ins and walk -in inquiries, directing to appropriate departmental contacts or taking
messages and communicating to such departments as necessary
• Ensure lobby and dining rooms are tidy and presentable and set up/rearrange dining room for dinner accordingly
• Escort guests to seats and set them up for a pleasurable dining experience
• Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries.
• Maintain all reservations/seating through reservations system
• Provide guests with accurate wait time estimates during busy periods
• Assist with opening/closing tasks and side work as needed
• Rotate seating between different stations to ensure even workloads for waitstaff
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients, preparation methods, and allergen
information and communicate this information tableside to guests
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
• Perform all other reasonably assigned duties.


City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.