Job Title: Hotel Operations Supervisor

Job Summary:

The Hotel Operations Supervisor is responsible for overseeing hotel operations, providing exceptional guest service. This role combines front desk responsibilities with accounting duties, making it essential to be detail-oriented, organized, and customer-focused.

Key Responsibilities:

• Process guest check-ins and check-outs efficiently and professionally.
• Handle guest inquiries, complaints, and requests in a courteous manner.
• Perform audits of hotel financial transactions, ensuring accuracy in revenue reports, room charges, and payments.
• Balance and reconcile all accounts, including credit card transactions and cash drawers.
• Prepare and distribute daily reports for management.
• Monitor hotel security, ensuring guest safety and reporting any suspicious activity.
• Assist with reservations and modifications.
• Handle emergency situations, such as fire alarms or guest medical incidents, following hotel protocols.
• Perform light housekeeping duties in the lobby or front desk area as needed.

Requirements:

• Previous experience in hotel front desk or accounting roles preferred.
• Strong attention to detail and problem-solving skills.
• Excellent customer service and communication abilities.
• Proficiency in hotel management software (e.g., Opera, OnQ, or similar systems).
• Ability to work independently and handle shift responsibilities.
• Basic knowledge of accounting principles and financial reconciliation.

Physical Requirements:

• Standing for extended periods.
• Occasional lifting of up to 25 lbs.

Work Environment:

• Hotel front desk and office areas.
• Quiet, overnight setting with minimal supervision.

Job Title: Hotel Operations Supervisor

Job Summary:

The Hotel Operations Supervisor is responsible for overseeing hotel operations, providing exceptional guest service. This role combines front desk responsibilities with accounting duties, making it essential to be detail-oriented, organized, and customer-focused.

Key Responsibilities:

• Process guest check-ins and check-outs efficiently and professionally.
• Handle guest inquiries, complaints, and requests in a courteous manner.
• Perform audits of hotel financial transactions, ensuring accuracy in revenue reports, room charges, and payments.
• Balance and reconcile all accounts, including credit card transactions and cash drawers.
• Prepare and distribute daily reports for management.
• Monitor hotel security, ensuring guest safety and reporting any suspicious activity.
• Assist with reservations and modifications.
• Handle emergency situations, such as fire alarms or guest medical incidents, following hotel protocols.
• Perform light housekeeping duties in the lobby or front desk area as needed.

Requirements:

• Previous experience in hotel front desk or accounting roles preferred.
• Strong attention to detail and problem-solving skills.
• Excellent customer service and communication abilities.
• Proficiency in hotel management software (e.g., Opera, OnQ, or similar systems).
• Ability to work independently and handle shift responsibilities.
• Basic knowledge of accounting principles and financial reconciliation.

Physical Requirements:

• Standing for extended periods.
• Occasional lifting of up to 25 lbs.

Work Environment:

• Hotel front desk and office areas.
• Quiet, overnight setting with minimal supervision.