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Summary
FOH Shift Manager
Salary To be discussed
Plus Tips
Schedule Part Time, Full Time
Experience Minimum 1 year of experience
Location 3327 Cady's Alley NW, Washington, DC 20007, USA

FOH Shift Manager


Description
In order to establish the best possible sales performance, the Front of House (FOH) Shift Manager will be responsible for overseeing customer service duties, staff management, and store maintenance.


Reporting to: FOH Store Manager

Responsible for: Front of House Customer Service and Staff Management

Main duties and responsibilities

1. Overseeing FOH staff during shift when store manager is not present
2. Responsible for effective training of new hires on store operations and safety standards
3. Ensuring customer service is being provided in a doughfessional manner
4. Managing in person customer concerns and inquiries in as a representative of District Doughnut
5. Informed on managerial duties like scheduling and ordering
6. Responsible for general store well being. Extra cleaning, seasonal decorations, etc.
7. Cash Handling: opening and closing cash drawers and tip collection

Key Working Relationships

Front of House shift managers are supervisors for the front of house team when store managers are not present. They will work in cooperation with the Store and Operations Manager and maintain communication with leadership about team and store performance. Shift managers will also maintain close communications with Doughnut Shippers.



Full-time
Available to work Monday-Sunday during operating hours
Basic requirements

● Availability for full-time
● Prompt arrival and immediate preparedness for responsibilities
● Clear understanding of store operations
● Experience with training and money handling

Professional Expectations

● Energetic, disciplined focus on responsibilities
● Eagerness to learn, both professionally and personally
● Receptivity to instruction and desire for continuous improvement
● Calm, creative problem solving approach
● Clear interpersonal communication ability and flexibility in teamwork
● Cheerful disposition toward customers and fellow employees
● Full embodiment of Doughfessionalism and always exhibiting #HappinessFound

Right to Change Job Description
As District Doughnut grows and changes so may this job description. Upper Management of District Doughnut reserves the right to change any aspect of this job description. The employee with be notified of any changes or additions.
In order to establish the best possible sales performance, the Front of House (FOH) Shift Manager will be responsible for overseeing customer service duties, staff management, and store maintenance.


Reporting to: FOH Store Manager

Responsible for: Front of House Customer Service and Staff Management

Main duties and responsibilities

1. Overseeing FOH staff during shift when store manager is not present
2. Responsible for effective training of new hires on store operations and safety standards
3. Ensuring customer service is being provided in a doughfessional manner
4. Managing in person customer concerns and inquiries in as a representative of District Doughnut
5. Informed on managerial duties like scheduling and ordering
6. Responsible for general store well being. Extra cleaning, seasonal decorations, etc.
7. Cash Handling: opening and closing cash drawers and tip collection

Key Working Relationships

Front of House shift managers are supervisors for the front of house team when store managers are not present. They will work in cooperation with the Store and Operations Manager and maintain communication with leadership about team and store performance. Shift managers will also maintain close communications with Doughnut Shippers.



Full-time
Available to work Monday-Sunday during operating hours
Basic requirements

● Availability for full-time
● Prompt arrival and immediate preparedness for responsibilities
● Clear understanding of store operations
● Experience with training and money handling

Professional Expectations

● Energetic, disciplined focus on responsibilities
● Eagerness to learn, both professionally and personally
● Receptivity to instruction and desire for continuous improvement
● Calm, creative problem solving approach
● Clear interpersonal communication ability and flexibility in teamwork
● Cheerful disposition toward customers and fellow employees
● Full embodiment of Doughfessionalism and always exhibiting #HappinessFound

Right to Change Job Description
As District Doughnut grows and changes so may this job description. Upper Management of District Doughnut reserves the right to change any aspect of this job description. The employee with be notified of any changes or additions.

Details
Salary To be discussed
Plus Tips
Schedule Part Time, Full Time
Experience Minimum 1 year of experience
Location 3327 Cady's Alley NW, Washington, DC 20007, USA

Skills
Fast-Paced Experience
Customer Service
management
training
Relationship Building
Clear Communication
Calm, creative problem solving approach
Brand Representation
By applying you confirm you have these skills.

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3327 Cady's Alley NW, Washington, DC 20007, USA