As a Receptionist at Firmdale Hotels, you'll be at the forefront of our guest experience, ensuring every interaction is filled with warmth, professionalism, and impeccable service.

Responsibilities:

Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay.
Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently.
Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area.Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment
Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests.

What You Need:

• A keen willingness to work collaboratively as part of a dynamic team.
• A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
• Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
• A passion for detail, ensuring every aspect of our guests' experience is flawless.
• Enthusiasm and a positive attitude, infusing energy into everything you do.

• Competitive hourly rate of £15.50 to £17, inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

As a Receptionist at Firmdale Hotels, you'll be at the forefront of our guest experience, ensuring every interaction is filled with warmth, professionalism, and impeccable service.

Responsibilities:

Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay.
Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently.
Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area.Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment
Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests.

What You Need:

• A keen willingness to work collaboratively as part of a dynamic team.
• A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
• Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
• A passion for detail, ensuring every aspect of our guests' experience is flawless.
• Enthusiasm and a positive attitude, infusing energy into everything you do.

• Competitive hourly rate of £15.50 to £17, inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!