IRD Operator

Purpose

· To create the company experience for guests by greeting and seating them and by processing their bills promptly and courteously

Areas of Responsibility

· Deliver the company experience for guests

· Work with the hotel team to create the company experience for guests

· Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.

· Follow up with guests with additional services that enhance the guests’ experience.

· Handle guest requests personally and/or refer as appropriate.

· Demonstrate the hotel values when providing service and teamwork.

· Create luxury for all the senses by greeting guests.

· Welcome guests and make them feel at home.

· Take all room service orders quickly and courteously.

· Help attendants to set for service when business is heavy.

· Monitor service load throughout shift and pace orders and delivery accordingly.

· Monitor hall sweeps to insure proper cleanliness.

· Handle customer inquiries and complaints.

· Maintain that all SOP’s applied to room service are followed.

· Process customer bills promptly and accurately.

· Take orders accurately.

· Process room charges immediately.

· Follows hotel cash and credit card handling policies.

Success Factors

· Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.

· Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.

· Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.

· Share information: Provide information so that coworkers, customers and suppliers understand and can take action.

· Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.

· Develop self and others: Continually work to develop own capabilities and the capabilities of others.

Purpose

· To create the company experience for guests by greeting and seating them and by processing their bills promptly and courteously

Areas of Responsibility

· Deliver the company experience for guests

· Work with the hotel team to create the company experience for guests

· Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.

· Follow up with guests with additional services that enhance the guests’ experience.

· Handle guest requests personally and/or refer as appropriate.

· Demonstrate the hotel values when providing service and teamwork.

· Create luxury for all the senses by greeting guests.

· Welcome guests and make them feel at home.

· Take all room service orders quickly and courteously.

· Help attendants to set for service when business is heavy.

· Monitor service load throughout shift and pace orders and delivery accordingly.

· Monitor hall sweeps to insure proper cleanliness.

· Handle customer inquiries and complaints.

· Maintain that all SOP’s applied to room service are followed.

· Process customer bills promptly and accurately.

· Take orders accurately.

· Process room charges immediately.

· Follows hotel cash and credit card handling policies.

Success Factors

· Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.

· Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.

· Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.

· Share information: Provide information so that coworkers, customers and suppliers understand and can take action.

· Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.

· Develop self and others: Continually work to develop own capabilities and the capabilities of others.