Reservations Office Manager

Responsibilities and duties include but are not limited to the below:

Mastering and training others on all functions of the Open Table system, Events system, and Seven Rooms, Resy system
Maintaining the guest database, scheduling period check-ups, and conducting quarterly audits of the Open Table/Resy system
Reviewing usefulness and relevance of relationships with third party reservation platforms; staying current on other competitive reservation platforms
Serving as a brand ambassador for estiatorio Milos to both guests and reservations team
Overseeing all incoming event inquiries for accuracy and diligence
Working closely with members of the restaurant management teams to enhance guest experience and maximize covers at the NYC restaurants
Learning and teaching the specifics of reservations sheets of each restaurant including overbooking, taking large parties, etc.
Communicating with guests about special requests and occasions as well as particular reservation preferences; developing relationships with VIP’s and understanding their desires
Creating and managing “day-of” books to increase availability for last minute reservations
Updating reservationists with current information and policies regarding all restaurants
Posting all changes and new policies on the reservations board
Working with the GM’s to create and maintain policies for restaurants
Scheduling, leading, and participating in periodic reservations department meetings
Interviewing and hiring new reservations staff as necessary
Conducting performance reviews for all reservations staff
Training, guiding, coaching, and developing all new reservationists and provided ongoing training to current staff
Creating the reservation staff schedule
Managing reservation payroll according to the budget set in place
Driving the timeline in planning for all major holidays
Investigating and providing information to management and executive team about prior year’s plans/performance to recommend actions for the current year

The ideal candidate will have the following:

A minimum of 3 years Guest Relations experience in a background that has similar quality standards, with at least 1 year of management experience
A Bachelor’s degree is preferred
Overall strong written and verbal communication skills
Ability to uphold the highest level of confidentiality and privacy
Professional presentation and ability to communicate with a diverse workforce
Ability to demonstrate accuracy, to attend to details, and to calculate and analyze numbers
Strength in problem solving and organization
Solid knowledge of Excel, Word, PowerPoint
Capability of working in an open office design
Able to multi-task
Ability to work flexible hours which may include holidays, weekends, and evenings
Ability to travel around NYC for business purposes
Physical Demands

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25
pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

estiatorio Milos is an EEO Employer

Responsibilities and duties include but are not limited to the below:

Mastering and training others on all functions of the Open Table system, Events system, and Seven Rooms, Resy system
Maintaining the guest database, scheduling period check-ups, and conducting quarterly audits of the Open Table/Resy system
Reviewing usefulness and relevance of relationships with third party reservation platforms; staying current on other competitive reservation platforms
Serving as a brand ambassador for estiatorio Milos to both guests and reservations team
Overseeing all incoming event inquiries for accuracy and diligence
Working closely with members of the restaurant management teams to enhance guest experience and maximize covers at the NYC restaurants
Learning and teaching the specifics of reservations sheets of each restaurant including overbooking, taking large parties, etc.
Communicating with guests about special requests and occasions as well as particular reservation preferences; developing relationships with VIP’s and understanding their desires
Creating and managing “day-of” books to increase availability for last minute reservations
Updating reservationists with current information and policies regarding all restaurants
Posting all changes and new policies on the reservations board
Working with the GM’s to create and maintain policies for restaurants
Scheduling, leading, and participating in periodic reservations department meetings
Interviewing and hiring new reservations staff as necessary
Conducting performance reviews for all reservations staff
Training, guiding, coaching, and developing all new reservationists and provided ongoing training to current staff
Creating the reservation staff schedule
Managing reservation payroll according to the budget set in place
Driving the timeline in planning for all major holidays
Investigating and providing information to management and executive team about prior year’s plans/performance to recommend actions for the current year

The ideal candidate will have the following:

A minimum of 3 years Guest Relations experience in a background that has similar quality standards, with at least 1 year of management experience
A Bachelor’s degree is preferred
Overall strong written and verbal communication skills
Ability to uphold the highest level of confidentiality and privacy
Professional presentation and ability to communicate with a diverse workforce
Ability to demonstrate accuracy, to attend to details, and to calculate and analyze numbers
Strength in problem solving and organization
Solid knowledge of Excel, Word, PowerPoint
Capability of working in an open office design
Able to multi-task
Ability to work flexible hours which may include holidays, weekends, and evenings
Ability to travel around NYC for business purposes
Physical Demands

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25
pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

estiatorio Milos is an EEO Employer