Hudson Yards Floor Manager

Recognized as one of the finest Mediterranean seafood restaurants in the world, Estiatorio Milos was founded by acclaimed chef Costas Spiliadis who has made it an unparalleled culinary destination in Montreal, New York, Athens, Las Vegas, Miami and London. Our New York Location is currently seeking an Floor Manager to join our team!

Position Summary
The Floor Manager is responsible of assisting the General Manager with day to day management activities. These include assisting with coordinating a variety of activities, meeting quality of standards, and exceeding health and safety standards.

Essential Responsibilities:
 Assist with overseeing front of house operations while providing excellent customer service.
 Handle customer complaints and render decisions carefully and sensitively.
 Monitors guest feedback through social media platforms
 Supervise the team to include efficient staffing, team development, training, performance management and policy enforcement.
 Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
 Perform other duties as assigned
 Compliant with all department of health compliance standards

Requirements:
 Minimum of 2 years’ experience in a hospitality setting.
 Superior customer service and interpersonal skills.
 Strong written and verbal communication skills.
 Self-motivated with excellent organizational skills and attention to detail.
 Ability to work a flexible schedule.

Recognized as one of the finest Mediterranean seafood restaurants in the world, Estiatorio Milos was founded by acclaimed chef Costas Spiliadis who has made it an unparalleled culinary destination in Montreal, New York, Athens, Las Vegas, Miami and London. Our New York Location is currently seeking an Floor Manager to join our team!

Position Summary
The Floor Manager is responsible of assisting the General Manager with day to day management activities. These include assisting with coordinating a variety of activities, meeting quality of standards, and exceeding health and safety standards.

Essential Responsibilities:
 Assist with overseeing front of house operations while providing excellent customer service.
 Handle customer complaints and render decisions carefully and sensitively.
 Monitors guest feedback through social media platforms
 Supervise the team to include efficient staffing, team development, training, performance management and policy enforcement.
 Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
 Perform other duties as assigned
 Compliant with all department of health compliance standards

Requirements:
 Minimum of 2 years’ experience in a hospitality setting.
 Superior customer service and interpersonal skills.
 Strong written and verbal communication skills.
 Self-motivated with excellent organizational skills and attention to detail.
 Ability to work a flexible schedule.