Description
Job Description
The Assistant General Manager is responsible for supporting the General Manager with all restaurant operations to meet performance and profit goals.
Roles and Responsibilities
• Drive sales and revenue in a food service/activity-based environment utilizing superior floor management and interaction with
team
• Conduct regular performance management reviews with employees and holding team accountable for results
• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Learn and execute back office role of location GM including cash management and perform all necessary duties in when GM not
present.
• Create effective work schedules and monitor labor usage for the location while complying with State and Federal labor regulations
• Ensure consistent execution of corporate events as scheduled, monitoring guest satisfaction and food presentation and staff interaction
• Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation.
• Must quickly comprehend the complex relationships of walk-in traffic, corporate events, club members and league participants,
modulate expectations and ensure a positive experience for all
Required Qualifications and skills
• Minimum 5 years’ experience working in the hospitality industry (Restaurant, Hotel, Country Club);
• Proficiency in English, both oral and written
• Superior customer service and interpersonal skills
• Previous experience in catering and events execution along with functional understanding of food service and kitchen operations
• Comfortable monitoring food and beverage cost of sales
• Moderate knowledge of Excel
Job Description
The Assistant General Manager is responsible for supporting the General Manager with all restaurant operations to meet performance and profit goals.
Roles and Responsibilities
• Drive sales and revenue in a food service/activity-based environment utilizing superior floor management and interaction with
team
• Conduct regular performance management reviews with employees and holding team accountable for results
• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Learn and execute back office role of location GM including cash management and perform all necessary duties in when GM not
present.
• Create effective work schedules and monitor labor usage for the location while complying with State and Federal labor regulations
• Ensure consistent execution of corporate events as scheduled, monitoring guest satisfaction and food presentation and staff interaction
• Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation.
• Must quickly comprehend the complex relationships of walk-in traffic, corporate events, club members and league participants,
modulate expectations and ensure a positive experience for all
Required Qualifications and skills
• Minimum 5 years’ experience working in the hospitality industry (Restaurant, Hotel, Country Club);
• Proficiency in English, both oral and written
• Superior customer service and interpersonal skills
• Previous experience in catering and events execution along with functional understanding of food service and kitchen operations
• Comfortable monitoring food and beverage cost of sales
• Moderate knowledge of Excel
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