Front of House Manager

What you’ll be doing?

As Front of House Manager, you will have a key position in the coordination of front of house operations which includes Reception and Nights. Customer focus will be an integral part of the role in order to achieve high levels of customer satisfaction and repeat business.

You will coach and develop the team in customer service and selling skills, ensuring your team provides an inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

What you’ll need?

• To be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents, high standards will be second nature to you;
• To be a natural people manager with the ability to lead a team
• To be a manager who is motivated by developing their team and seeing them succeed
• You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team
• A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
• To preferably have knowledge of Avondata, and Microsoft Office skills.

What’s in it for you?

Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.

If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.  

Perks of Eden

• We recognise the importance of work life balance and so offer and enhanced annual leave entitlement of 31 days annual leave entitlement, rising to 33 days with service;
• Pay for hours worked over contracted hours per week;
• Clear progression pathway with tiered pay rate progression;
• Use of our gym or golf facilities – if part of the hotel;
• Stay & Dine at EHC - £50 BB per room, 50% off food and 25% off drinks;
• Spa & Shop – discounted products and treatments;
• Relais & Chateaux and Pride of Britain Hotels – discounted stays – both UK and international;
• Merlin Entertainment discount;
• And we care about the health and wellbeing of our teams, so you will get access to Hospitality Action, a confidential employee assistance programme.

What you’ll be doing?

As Front of House Manager, you will have a key position in the coordination of front of house operations which includes Reception and Nights. Customer focus will be an integral part of the role in order to achieve high levels of customer satisfaction and repeat business.

You will coach and develop the team in customer service and selling skills, ensuring your team provides an inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

What you’ll need?

• To be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents, high standards will be second nature to you;
• To be a natural people manager with the ability to lead a team
• To be a manager who is motivated by developing their team and seeing them succeed
• You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team
• A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
• To preferably have knowledge of Avondata, and Microsoft Office skills.

What’s in it for you?

Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.

If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.  

Perks of Eden

• We recognise the importance of work life balance and so offer and enhanced annual leave entitlement of 31 days annual leave entitlement, rising to 33 days with service;
• Pay for hours worked over contracted hours per week;
• Clear progression pathway with tiered pay rate progression;
• Use of our gym or golf facilities – if part of the hotel;
• Stay & Dine at EHC - £50 BB per room, 50% off food and 25% off drinks;
• Spa & Shop – discounted products and treatments;
• Relais & Chateaux and Pride of Britain Hotels – discounted stays – both UK and international;
• Merlin Entertainment discount;
• And we care about the health and wellbeing of our teams, so you will get access to Hospitality Action, a confidential employee assistance programme.