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Reception Manager
Summary
Reception Manager
| Salary | Competitive salary |
| Schedule | Full Time |
| Location | 9 Fore St, Evershot, Dorchester DT2 0JR, UK |
| Category | Hotel |
Reception Manager
Description
We are currently looking for a Reception Manager to join our team at the Summer Lodge Country House Hotel.
The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel epitomises the ultimate in traditional style. Genuine warm service and innovative and delicious menus rival the best in the world. With a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.
Key Responsibilities for the Reception Manager include:
• Setting and maintaining the quality standards for all Reception areas and ensure these are communicated and understood through training, SOP manuals, etc.
• Achieving a minimum 90% of mystery shopper reports with your team
• Constantly monitoring upselling figures and ensure that this is reported on and communicated with your team on a weekly basis
• Monitoring guest satisfaction in terms of both product and service
• Ensuring high visibility within all areas of Front Office and evaluate the quality of service and guest interaction.
• Ensuring regular guest contact in order to evaluate guest satisfaction and then communicate relevant points with other HODs
• Constantly monitoring the day-to-day operation of all Reception areas, with an emphasis on providing a highly personalised and attentive service
• To monitor social media channels and ensure the team responds to enquiries to comply with company standards
The ideal candidate for the Reception Manager role should:
• Have previous Front Office experience at a Supervisory or Managerial level
• Be proactive, enthusiastic and with excellent interpersonal skills
• Be an excellent team player
• Have a friendly, bubbly and flexible attitude
• Communicate effectively in English
The Red Carnation Hotel Collection Benefits:
• A competitive salary
• Professional, award winning training and development opportunities to give you a career path
• 28 paid holidays per year, including bank holidays (this increases up to a maximum of 33 days)
• Hotel based incentive schemes
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Annual Party and other Employee Recognition Events
• Voluntary benefits including Season ticket loan, free English lessons, Employee Assistance Programme and salary exchange schemes, such as the cycle-to work scheme
• Free meals on duty
• Complimentary dry cleaning of business attire
The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.
The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!
If this sounds like the Reception Manager role for you then please apply today!
We electronically scan and store a copy of your passport and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK
The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel epitomises the ultimate in traditional style. Genuine warm service and innovative and delicious menus rival the best in the world. With a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.
Key Responsibilities for the Reception Manager include:
• Setting and maintaining the quality standards for all Reception areas and ensure these are communicated and understood through training, SOP manuals, etc.
• Achieving a minimum 90% of mystery shopper reports with your team
• Constantly monitoring upselling figures and ensure that this is reported on and communicated with your team on a weekly basis
• Monitoring guest satisfaction in terms of both product and service
• Ensuring high visibility within all areas of Front Office and evaluate the quality of service and guest interaction.
• Ensuring regular guest contact in order to evaluate guest satisfaction and then communicate relevant points with other HODs
• Constantly monitoring the day-to-day operation of all Reception areas, with an emphasis on providing a highly personalised and attentive service
• To monitor social media channels and ensure the team responds to enquiries to comply with company standards
The ideal candidate for the Reception Manager role should:
• Have previous Front Office experience at a Supervisory or Managerial level
• Be proactive, enthusiastic and with excellent interpersonal skills
• Be an excellent team player
• Have a friendly, bubbly and flexible attitude
• Communicate effectively in English
The Red Carnation Hotel Collection Benefits:
• A competitive salary
• Professional, award winning training and development opportunities to give you a career path
• 28 paid holidays per year, including bank holidays (this increases up to a maximum of 33 days)
• Hotel based incentive schemes
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Annual Party and other Employee Recognition Events
• Voluntary benefits including Season ticket loan, free English lessons, Employee Assistance Programme and salary exchange schemes, such as the cycle-to work scheme
• Free meals on duty
• Complimentary dry cleaning of business attire
The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.
The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!
If this sounds like the Reception Manager role for you then please apply today!
We electronically scan and store a copy of your passport and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK
We are currently looking for a Reception Manager to join our team at the Summer Lodge Country House Hotel.
The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel epitomises the ultimate in traditional style. Genuine warm service and innovative and delicious menus rival the best in the world. With a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.
Key Responsibilities for the Reception Manager include:
• Setting and maintaining the quality standards for all Reception areas and ensure these are communicated and understood through training, SOP manuals, etc.
• Achieving a minimum 90% of mystery shopper reports with your team
• Constantly monitoring upselling figures and ensure that this is reported on and communicated with your team on a weekly basis
• Monitoring guest satisfaction in terms of both product and service
• Ensuring high visibility within all areas of Front Office and evaluate the quality of service and guest interaction.
• Ensuring regular guest contact in order to evaluate guest satisfaction and then communicate relevant points with other HODs
• Constantly monitoring the day-to-day operation of all Reception areas, with an emphasis on providing a highly personalised and attentive service
• To monitor social media channels and ensure the team responds to enquiries to comply with company standards
The ideal candidate for the Reception Manager role should:
• Have previous Front Office experience at a Supervisory or Managerial level
• Be proactive, enthusiastic and with excellent interpersonal skills
• Be an excellent team player
• Have a friendly, bubbly and flexible attitude
• Communicate effectively in English
The Red Carnation Hotel Collection Benefits:
• A competitive salary
• Professional, award winning training and development opportunities to give you a career path
• 28 paid holidays per year, including bank holidays (this increases up to a maximum of 33 days)
• Hotel based incentive schemes
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Annual Party and other Employee Recognition Events
• Voluntary benefits including Season ticket loan, free English lessons, Employee Assistance Programme and salary exchange schemes, such as the cycle-to work scheme
• Free meals on duty
• Complimentary dry cleaning of business attire
The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.
The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!
If this sounds like the Reception Manager role for you then please apply today!
We electronically scan and store a copy of your passport and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK
The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel epitomises the ultimate in traditional style. Genuine warm service and innovative and delicious menus rival the best in the world. With a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.
Key Responsibilities for the Reception Manager include:
• Setting and maintaining the quality standards for all Reception areas and ensure these are communicated and understood through training, SOP manuals, etc.
• Achieving a minimum 90% of mystery shopper reports with your team
• Constantly monitoring upselling figures and ensure that this is reported on and communicated with your team on a weekly basis
• Monitoring guest satisfaction in terms of both product and service
• Ensuring high visibility within all areas of Front Office and evaluate the quality of service and guest interaction.
• Ensuring regular guest contact in order to evaluate guest satisfaction and then communicate relevant points with other HODs
• Constantly monitoring the day-to-day operation of all Reception areas, with an emphasis on providing a highly personalised and attentive service
• To monitor social media channels and ensure the team responds to enquiries to comply with company standards
The ideal candidate for the Reception Manager role should:
• Have previous Front Office experience at a Supervisory or Managerial level
• Be proactive, enthusiastic and with excellent interpersonal skills
• Be an excellent team player
• Have a friendly, bubbly and flexible attitude
• Communicate effectively in English
The Red Carnation Hotel Collection Benefits:
• A competitive salary
• Professional, award winning training and development opportunities to give you a career path
• 28 paid holidays per year, including bank holidays (this increases up to a maximum of 33 days)
• Hotel based incentive schemes
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Annual Party and other Employee Recognition Events
• Voluntary benefits including Season ticket loan, free English lessons, Employee Assistance Programme and salary exchange schemes, such as the cycle-to work scheme
• Free meals on duty
• Complimentary dry cleaning of business attire
The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.
The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!
If this sounds like the Reception Manager role for you then please apply today!
We electronically scan and store a copy of your passport and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK
Details
| Salary | Competitive salary |
| Schedule | Full Time |
| Location | 9 Fore St, Evershot, Dorchester DT2 0JR, UK |
| Category | Hotel |
Skills
Fluent in English
By applying you confirm you have these skills.
Summer Lodge Country House (Evershot, Dorset)
| Salary | Competitive salary |
| Schedule | Full Time |
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9 Fore St, Evershot, Dorchester DT2 0JR, UK