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Front Office Manager
Summary
Front Office Manager
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 1731 New Hampshire Ave NW, Washington, DC 20009, USA |
Front Office Manager
Description
Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.
We’re not a stuffy, luxury hotel. This is our home and we want our guests to treat it like theirs. Whether an international business traveler or the local dropping by for some brunch—if we’re doing our job right—Lyle should feel like it was designed just for you.
We are looking for… Front Office Manager quietly confident, approachable, calm under pressure, authentic, and always looking to go above and beyond. Someone that knows the city and in their free time loves to explore and try new places. As we like to say, city insiders as we consider Lyle to be the heart of the neighborhood.
Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.
Our ideal colleague thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.
The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.
Who we are:
- We live and breathe the concept of heartfelt hospitality, offering polished by unobtrusive service.
- We make it a priority to make each guest feel content and comfortable during their time at Lyle.
- We do not overcomplicate; we keep it simple. Calm, but never dull.
- We live like locals, we strive to be a brilliant neighbor.
- We carefully and quietly consider our guest needs to create an authentic, warm Lyle experience.
- We are always empathetic and welcoming. Our doors are always open.
- There is no place like Lyle.
Front Office Manager Essential Functions
• Ensure warm and genuine arrival and departure experience for all guests.
• Operate the Front Office properly, efficiently and with profitability and in
accordance with Lyle Washington DC service standards.
• Ensure the Front Office associates are informed & up-to-date with
information on rates, promotional programs, and all information pertaining to Lyle Washington DC and the surrounding areas.
• Facilitate the work schedule for all Front Office Employees to ensure proper
staffing levels are followed at all times.
• Anticipate guests' needs, create personal and memorable experiences and
solutions.
• Handle all guest complaints and provide solutions to guest issues; ensure
proper follow-up protocol is in place and all guest issues are resolved prior
to departure.
• Collaborate and communicate with all departments to ensure seamless guest
satisfaction.
• Identify quality improvement trends and effectively communicate issues to the
Director of Operations; track issue trends and provide innovative solutions to
eliminate guest dissatisfaction.
• Perform training, including coaching & counselling, disciplinary action,
etc., for Front Office Team.
• Manage the Front Office Up-Sell Program, encourage participation &
growth.
• Comply with all company policies and procedures.
This position requires the following knowledge, skills and abilities:
• Fun and welcoming personality is a MUST
• Must have hotel/hospitality experience.
•A minimum of 3 years of managerial hospitality experience.
• Excellent communication skills; both verbal and written.
• Exceptional organizational skills.
• Ability to smile while multi-tasking and meeting your deadlines.
• Strong knowledge of MS Office, Opera, MICROS, and KnowCross.
• Superior knowledge of front office operations is required; must be able to
fluidly manage and monitor all areas of Front Office Operations at all times.
Equal Employment Opportunity
Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.
Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.
We’re not a stuffy, luxury hotel. This is our home and we want our guests to treat it like theirs. Whether an international business traveler or the local dropping by for some brunch—if we’re doing our job right—Lyle should feel like it was designed just for you.
We are looking for… Front Office Manager quietly confident, approachable, calm under pressure, authentic, and always looking to go above and beyond. Someone that knows the city and in their free time loves to explore and try new places. As we like to say, city insiders as we consider Lyle to be the heart of the neighborhood.
Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.
Our ideal colleague thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.
The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.
Who we are:
- We live and breathe the concept of heartfelt hospitality, offering polished by unobtrusive service.
- We make it a priority to make each guest feel content and comfortable during their time at Lyle.
- We do not overcomplicate; we keep it simple. Calm, but never dull.
- We live like locals, we strive to be a brilliant neighbor.
- We carefully and quietly consider our guest needs to create an authentic, warm Lyle experience.
- We are always empathetic and welcoming. Our doors are always open.
- There is no place like Lyle.
Front Office Manager Essential Functions
• Ensure warm and genuine arrival and departure experience for all guests.
• Operate the Front Office properly, efficiently and with profitability and in
accordance with Lyle Washington DC service standards.
• Ensure the Front Office associates are informed & up-to-date with
information on rates, promotional programs, and all information pertaining to Lyle Washington DC and the surrounding areas.
• Facilitate the work schedule for all Front Office Employees to ensure proper
staffing levels are followed at all times.
• Anticipate guests' needs, create personal and memorable experiences and
solutions.
• Handle all guest complaints and provide solutions to guest issues; ensure
proper follow-up protocol is in place and all guest issues are resolved prior
to departure.
• Collaborate and communicate with all departments to ensure seamless guest
satisfaction.
• Identify quality improvement trends and effectively communicate issues to the
Director of Operations; track issue trends and provide innovative solutions to
eliminate guest dissatisfaction.
• Perform training, including coaching & counselling, disciplinary action,
etc., for Front Office Team.
• Manage the Front Office Up-Sell Program, encourage participation &
growth.
• Comply with all company policies and procedures.
This position requires the following knowledge, skills and abilities:
• Fun and welcoming personality is a MUST
• Must have hotel/hospitality experience.
•A minimum of 3 years of managerial hospitality experience.
• Excellent communication skills; both verbal and written.
• Exceptional organizational skills.
• Ability to smile while multi-tasking and meeting your deadlines.
• Strong knowledge of MS Office, Opera, MICROS, and KnowCross.
• Superior knowledge of front office operations is required; must be able to
fluidly manage and monitor all areas of Front Office Operations at all times.
Equal Employment Opportunity
Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.
Details
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 1731 New Hampshire Ave NW, Washington, DC 20009, USA |
Skills
Leadership
By applying you confirm you have these skills.
Lyle Washington DC - Front Office
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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1731 New Hampshire Ave NW, Washington, DC 20009, USA