Night Manager

Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top. 

We’re not a stuffy, luxury hotel. This is our home and we want our guests to treat it like theirs. Whether  an international business traveler or the local dropping by for some brunch—if we’re doing our job right—Lyle should feel like it was designed just for you.  

We are looking for… A Over Night Manager that is quietly confident, approachable, calm under pressure, authentic, and always looking to go above and beyond. Someone that knows the city and in their free time loves to explore and try new places. As we like to say, city insiders as we consider Lyle to be the heart of the neighborhood.  

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results. 

Our ideal colleague thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes. 

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA. 

Who we are: 

We live and breathe the concept of heartfelt hospitality, offering polished by unobtrusive service. 

We make it a priority to make each guest feel content and comfortable during their time at Lyle. 

We do not overcomplicate; we keep it simple. Calm, but never dull.  

We live like locals, we strive to be a brilliant neighbor.  

We carefully and quietly consider our guest needs to create an authentic, warm Lyle experience. 

We are always empathetic and welcoming. Our doors are always open. 

There is no place like Lyle. 

Core Essential Functions:

• Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with Lyle standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
• Run and manage the night audit and audit responsibilities 
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Communicate both verbally and in writing to provide clear direction to staff.
•  Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such asprice conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion
• Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

Requirements: 

• Hotel Experience is not required – Fun and welcoming personality is a MUST.
• Must have a positive attitude.
• Ability to work well in a fast-paced, team environment.
• Willingness to learn and adapt to new situations.
• Flexible schedule is required to meet the needs of the business.

Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top. 

We’re not a stuffy, luxury hotel. This is our home and we want our guests to treat it like theirs. Whether  an international business traveler or the local dropping by for some brunch—if we’re doing our job right—Lyle should feel like it was designed just for you.  

We are looking for… A Over Night Manager that is quietly confident, approachable, calm under pressure, authentic, and always looking to go above and beyond. Someone that knows the city and in their free time loves to explore and try new places. As we like to say, city insiders as we consider Lyle to be the heart of the neighborhood.  

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results. 

Our ideal colleague thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes. 

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA. 

Who we are: 

We live and breathe the concept of heartfelt hospitality, offering polished by unobtrusive service. 

We make it a priority to make each guest feel content and comfortable during their time at Lyle. 

We do not overcomplicate; we keep it simple. Calm, but never dull.  

We live like locals, we strive to be a brilliant neighbor.  

We carefully and quietly consider our guest needs to create an authentic, warm Lyle experience. 

We are always empathetic and welcoming. Our doors are always open. 

There is no place like Lyle. 

Core Essential Functions:

• Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with Lyle standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
• Run and manage the night audit and audit responsibilities 
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Communicate both verbally and in writing to provide clear direction to staff.
•  Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such asprice conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion
• Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

Requirements: 

• Hotel Experience is not required – Fun and welcoming personality is a MUST.
• Must have a positive attitude.
• Ability to work well in a fast-paced, team environment.
• Willingness to learn and adapt to new situations.
• Flexible schedule is required to meet the needs of the business.