Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 2 years of experience |
Location | 600 Fulton St, New Orleans, LA 70130, USA |
Operations & Events Manager | Fulton Alley
Job Description
The Operations & Events Manager directs the day-to-day execution of the Fulton Alley Guest Journey and coordinates the event production for the concept. This position handles customer inquiries and is the point-of-contact for all event details. The Operations & Events Manager oversees the collective coordination of all event information and resources and is responsible for account management and operational execution. They ensure compliance with all F&B policies, standards, and procedures, and assist the team in position during hours of operation as appropriate. They strive to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility (i.e. upselling events, managing operational costs and labor productivity.) The Operations & Events Manager also determines training needs to accomplish hospitality goals based on daily observation and feedback and reports any training needs to the General Manager. They continuously uphold the Brand Standards as they build and maintain working relationships with internal and external partners, and leverage those relationships to deliver innovative and memorable events.
General Responsibilities
Director of Show
Inventory Management (Waste / COS)
Performance Management
Labor Management / Productivity
Proactive Hospitality (Guest Touches)
Guest Relationship Management
Sales Prospecting
Logistics Oversight
Brand Ambassador
Communication
Event Detailing
Event Management
Operations Execution
Communications and Guest Relationship Management
The Operations and Event Manager must have excellent customer relationship
management and communication skills, be polished and articulate, and use their
skills to manage guest relationships. They are an active Brand Ambassador at
all times and pursue opportunities to increase visitation and build
relationships with all guests. The Operations
and Events Manager provides accurate and timely information to patrons, employees,
leadership, and vendors and continuously focuses on improving customer
satisfaction to drive loyalty and deliver a positive guest experience.
Event Planning and Operations
The Operations & Events Manager is responsible for all elements of daily planning and
execution, including identifying shift logistics and staff assignments. They schedule and lead weekly BEO meetings that
inform leadership of all groups that will impact property operations.
They coordinate logistics with HOH Operations, proactively communicate information,
and set clear expectations for delivery to the operations team before and
during the event. The Operations & Events Manager also conducts daily
walk-throughs of Fulton Alley’s space to help ensure client satisfaction and
quality standards. They
must work well under pressure, be able to manage multiple activities
simultaneously, and re-prioritize efforts when plans change, or the need
arises.
Hospitality and Guest Journey
The
Operations & Events Manager is the “Director of the Show” during hours of
operation and is responsible for the consistent execution of the Fulton Alley Guest
Journey. They, themselves are subject matter experts of the steps of the Guest
Journey and are keenly aware if each Fulton Alley Team member is successfully
executing it for all guests during the shift.
They make certain that all staff members are aware of their individual
responsibilities throughout the shift and consistently teach, coach and lead in
the moment to guarantee a memorable experience for each guest. The Operations & Events Manager ensures
that no guest leaves Fulton Alley dissatisfied without communicating it to them
in an attempt deliver proactive and lasting hospitality.
Financials
The Operations & Events Manager creates opportunities to
upsell during event planning and assists in controlling expenses throughout the shift by monitoring and
reporting waste and ensuring productivity.
They develop working
relationships with outside vendors and establish prices and service agreements
to enhance the event experience and to increase additional revenue
opportunities for the property as needed. The Operations & Events Manager also confirms
employees are clocked in/out as scheduled (or needed) in Harri and assist in
overseeing the key managers effectively and accurately complete their assigned
tasks that ensure a successful business performance.
Administration
The Operations & Events Manager is responsible for facility appearance, organization, and management of all tools, systems, and processes. They research and analyze new products, pricing and the services of competition for the event industry. They are trained and execute all end-of-day responsibilities and effectively manage multiple projects, meet deadlines, and work well under pressure and within budget, consistently and efficiently.
Operations & Events Manager | Fulton Alley
Job Description
The Operations & Events Manager directs the day-to-day execution of the Fulton Alley Guest Journey and coordinates the event production for the concept. This position handles customer inquiries and is the point-of-contact for all event details. The Operations & Events Manager oversees the collective coordination of all event information and resources and is responsible for account management and operational execution. They ensure compliance with all F&B policies, standards, and procedures, and assist the team in position during hours of operation as appropriate. They strive to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility (i.e. upselling events, managing operational costs and labor productivity.) The Operations & Events Manager also determines training needs to accomplish hospitality goals based on daily observation and feedback and reports any training needs to the General Manager. They continuously uphold the Brand Standards as they build and maintain working relationships with internal and external partners, and leverage those relationships to deliver innovative and memorable events.
General Responsibilities
Director of Show
Inventory Management (Waste / COS)
Performance Management
Labor Management / Productivity
Proactive Hospitality (Guest Touches)
Guest Relationship Management
Sales Prospecting
Logistics Oversight
Brand Ambassador
Communication
Event Detailing
Event Management
Operations Execution
Communications and Guest Relationship Management
The Operations and Event Manager must have excellent customer relationship
management and communication skills, be polished and articulate, and use their
skills to manage guest relationships. They are an active Brand Ambassador at
all times and pursue opportunities to increase visitation and build
relationships with all guests. The Operations
and Events Manager provides accurate and timely information to patrons, employees,
leadership, and vendors and continuously focuses on improving customer
satisfaction to drive loyalty and deliver a positive guest experience.
Event Planning and Operations
The Operations & Events Manager is responsible for all elements of daily planning and
execution, including identifying shift logistics and staff assignments. They schedule and lead weekly BEO meetings that
inform leadership of all groups that will impact property operations.
They coordinate logistics with HOH Operations, proactively communicate information,
and set clear expectations for delivery to the operations team before and
during the event. The Operations & Events Manager also conducts daily
walk-throughs of Fulton Alley’s space to help ensure client satisfaction and
quality standards. They
must work well under pressure, be able to manage multiple activities
simultaneously, and re-prioritize efforts when plans change, or the need
arises.
Hospitality and Guest Journey
The
Operations & Events Manager is the “Director of the Show” during hours of
operation and is responsible for the consistent execution of the Fulton Alley Guest
Journey. They, themselves are subject matter experts of the steps of the Guest
Journey and are keenly aware if each Fulton Alley Team member is successfully
executing it for all guests during the shift.
They make certain that all staff members are aware of their individual
responsibilities throughout the shift and consistently teach, coach and lead in
the moment to guarantee a memorable experience for each guest. The Operations & Events Manager ensures
that no guest leaves Fulton Alley dissatisfied without communicating it to them
in an attempt deliver proactive and lasting hospitality.
Financials
The Operations & Events Manager creates opportunities to
upsell during event planning and assists in controlling expenses throughout the shift by monitoring and
reporting waste and ensuring productivity.
They develop working
relationships with outside vendors and establish prices and service agreements
to enhance the event experience and to increase additional revenue
opportunities for the property as needed. The Operations & Events Manager also confirms
employees are clocked in/out as scheduled (or needed) in Harri and assist in
overseeing the key managers effectively and accurately complete their assigned
tasks that ensure a successful business performance.
Administration
The Operations & Events Manager is responsible for facility appearance, organization, and management of all tools, systems, and processes. They research and analyze new products, pricing and the services of competition for the event industry. They are trained and execute all end-of-day responsibilities and effectively manage multiple projects, meet deadlines, and work well under pressure and within budget, consistently and efficiently.
Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 2 years of experience |
Location | 600 Fulton St, New Orleans, LA 70130, USA |