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Summary
12-month Graduate - Mandarin Speaker - Front Office
Salary Competitive salary
Schedule Full Time
Location Marylebone Rd, Marylebone, London NW1 6JQ, UK

12-month Graduate - Mandarin Speaker - Front Office


Description
The Landmark London is recruiting for a Mandarin Speaking 12-month Front Office Graduate.

*Please note that we can only consider candidates who are fluent Mandarin speakers.

Are you passionate about world class service and you would like to start your career in one of the Leading Hotels of the World?

To thank you for your hard work and loyalty, some of the excellent benefits you will enjoy are:

Competitive salary
• 28 days paid annual leave, including bank holidays
• Uniform and free dry cleaning for uniforms
• Free meals whilst on duty
• Health checks and life assurance cover - death in service scheme
• 50% discount in our outlets (including sister properties)
• Discounted Accommodation as well as Spa Treatments for team members and their friends & family (including sister properties)
• Recommend a Friend scheme
• Season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Annual Staff Party / GEM Recognition Scheme
• The Landmark Choir

ABOUT THE ROLE

We are currently looking for a passionate Mandarin Speaker to join our Front Office Department as a Front Office Graduate. This is a fantastic opportunity to join a friendly and welcoming team for 12 months, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and during your programme as a Front Office Graduate you will:

• Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties.
• Acquire the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
• Become familiar with the duties, systems and responsibilities of: Front Office, Concierge and Switchboard and have cross-exposure in out Guest Relations Department. .
• Deal with guest queries and requests in a prompt and anticipative manner showing maximum efficiency and friendliness.
• Gain knowledge of the Front of House daily operations.
• Attend meetings such as: Profit & Loss, Departmental meetings and Strategy meetings.
• Become a member of our taskforces and/or committees.
• Cross-train in order to get to know other departments.

As a Front Office Graduate, you will be required to work 40 hours per week, on a shift rota.

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

WHO WE ARE LOOKING FOR

The ideal candidate for this position as Front Office Graduate will demonstrate the following company values:

• Respect – I will treat others as I would like to be treated.
• Integrity – I will deliver what I promise to deliver.
• Continuous Improvement – I will actively seek out opportunities for improvement and take action.
• Fun – I will bring positive energy to support a happy environment.
• Team Work – I will effectively cooperate with team members in order to achieve shared goals together.

ABOUT THE COMPANY

The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 10 Best Companies to work for in the UK in 2019.

The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has been awarded with Platinum status in the ‘Investors in People’ accreditation.

We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

If you feel this is the role for you, please apply today!
The Landmark London is recruiting for a Mandarin Speaking 12-month Front Office Graduate.

*Please note that we can only consider candidates who are fluent Mandarin speakers.

Are you passionate about world class service and you would like to start your career in one of the Leading Hotels of the World?

To thank you for your hard work and loyalty, some of the excellent benefits you will enjoy are:

Competitive salary
• 28 days paid annual leave, including bank holidays
• Uniform and free dry cleaning for uniforms
• Free meals whilst on duty
• Health checks and life assurance cover - death in service scheme
• 50% discount in our outlets (including sister properties)
• Discounted Accommodation as well as Spa Treatments for team members and their friends & family (including sister properties)
• Recommend a Friend scheme
• Season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Annual Staff Party / GEM Recognition Scheme
• The Landmark Choir

ABOUT THE ROLE

We are currently looking for a passionate Mandarin Speaker to join our Front Office Department as a Front Office Graduate. This is a fantastic opportunity to join a friendly and welcoming team for 12 months, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and during your programme as a Front Office Graduate you will:

• Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties.
• Acquire the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
• Become familiar with the duties, systems and responsibilities of: Front Office, Concierge and Switchboard and have cross-exposure in out Guest Relations Department. .
• Deal with guest queries and requests in a prompt and anticipative manner showing maximum efficiency and friendliness.
• Gain knowledge of the Front of House daily operations.
• Attend meetings such as: Profit & Loss, Departmental meetings and Strategy meetings.
• Become a member of our taskforces and/or committees.
• Cross-train in order to get to know other departments.

As a Front Office Graduate, you will be required to work 40 hours per week, on a shift rota.

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

WHO WE ARE LOOKING FOR

The ideal candidate for this position as Front Office Graduate will demonstrate the following company values:

• Respect – I will treat others as I would like to be treated.
• Integrity – I will deliver what I promise to deliver.
• Continuous Improvement – I will actively seek out opportunities for improvement and take action.
• Fun – I will bring positive energy to support a happy environment.
• Team Work – I will effectively cooperate with team members in order to achieve shared goals together.

ABOUT THE COMPANY

The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 10 Best Companies to work for in the UK in 2019.

The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has been awarded with Platinum status in the ‘Investors in People’ accreditation.

We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

If you feel this is the role for you, please apply today!

Details
Salary Competitive salary
Schedule Full Time
Location Marylebone Rd, Marylebone, London NW1 6JQ, UK

Skills
Excellent Communication Skills
Teamwork
Mandarin Speaking
By applying you confirm you have these skills.

expired job post

Marylebone Rd, Marylebone, London NW1 6JQ, UK