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Reservations Agent
Summary
Reservations Agent
| Salary | £18000 / Year |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
| Location | A359, Hadspen, Bruton, Castle Cary BA7 7NG, UK |
Reservations Agent
Description
The Newt in Somerset
Department Description
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. We pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.
Position Summary
This is a role for a self-motivated, confident and personable individual with high attention to detail The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met. Weekend and bank holiday work is required.
Key Responsibilities:
Skills and Experience
The Newt in Somerset is a new and unique destination already attracting a recognition at the highest level. Our 300-year-old estate complete with woodland, lush gardens and breath-taking views welcomes guests from all over the world. Our hotel is a home from home where our team deliver outstanding service in informal surroundings. Gardens, orchards, and treetop walkways inspire whilst roaring fires and our wellbeing spa offer tranquillity.
Food is a passion across the estate, whether hotel or our restaurants or farm shop. Much is sourced from the estate and trusted local suppliers.
Department Description
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. We pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.
Position Summary
This is a role for a self-motivated, confident and personable individual with high attention to detail The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met. Weekend and bank holiday work is required.
Key Responsibilities:
- Answer incoming calls with a smile
- Proactively assist guest’s with enquiries
- Respond to incoming emails pre-empting any further enquires guests may have
- Successfully convert new enquiries
- Manage guest expectations
- Accurately record reservations
- Payment handling over the phone and via online systems
- Enforce company parameters & cancellation policies
- Ensure data is stored securely
- Assist colleagues & other departments where required
Skills and Experience
- Availability to work weekends
- Customer service experience essential
- Experience in the hospitality industry preferred
- Personable and clear telephone manner
- Written communication skills
- Attention to detail
- Time management and the ability to effectively prioritise workload
- Self-motivated with initiative and genuine interest in guest satisfaction
- Problem solving skills and innovative thinking
- Teamworking skills and enjoying working in a team environment
- Microsoft office and basic computer skills
- Willingness to learn and work with a variety of systems
Benefits: Excellent Benefits package available from day one including:
- Exceptional working environment, fresh estate grown meal provided each day
- 15% online shop discount and free delivery
- 30% discount in the shops across the estate
- 30% discount at restaurants across the estate
- 30% discount on Newt cyder and Babylonstoren wine
- 50% discount in the Spa
- Discounted hotel stays for staff
- Family pass to access the estate
- Family Events 3 times per year
- Access to internal/external training qualifications and programmes
- Cross Training and career development opportunities
The Newt in Somerset
Department Description
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. We pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.
Position Summary
This is a role for a self-motivated, confident and personable individual with high attention to detail The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met. Weekend and bank holiday work is required.
Key Responsibilities:
Skills and Experience
The Newt in Somerset is a new and unique destination already attracting a recognition at the highest level. Our 300-year-old estate complete with woodland, lush gardens and breath-taking views welcomes guests from all over the world. Our hotel is a home from home where our team deliver outstanding service in informal surroundings. Gardens, orchards, and treetop walkways inspire whilst roaring fires and our wellbeing spa offer tranquillity.
Food is a passion across the estate, whether hotel or our restaurants or farm shop. Much is sourced from the estate and trusted local suppliers.
Department Description
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. We pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.
Position Summary
This is a role for a self-motivated, confident and personable individual with high attention to detail The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met. Weekend and bank holiday work is required.
Key Responsibilities:
- Answer incoming calls with a smile
- Proactively assist guest’s with enquiries
- Respond to incoming emails pre-empting any further enquires guests may have
- Successfully convert new enquiries
- Manage guest expectations
- Accurately record reservations
- Payment handling over the phone and via online systems
- Enforce company parameters & cancellation policies
- Ensure data is stored securely
- Assist colleagues & other departments where required
Skills and Experience
- Availability to work weekends
- Customer service experience essential
- Experience in the hospitality industry preferred
- Personable and clear telephone manner
- Written communication skills
- Attention to detail
- Time management and the ability to effectively prioritise workload
- Self-motivated with initiative and genuine interest in guest satisfaction
- Problem solving skills and innovative thinking
- Teamworking skills and enjoying working in a team environment
- Microsoft office and basic computer skills
- Willingness to learn and work with a variety of systems
Benefits: Excellent Benefits package available from day one including:
- Exceptional working environment, fresh estate grown meal provided each day
- 15% online shop discount and free delivery
- 30% discount in the shops across the estate
- 30% discount at restaurants across the estate
- 30% discount on Newt cyder and Babylonstoren wine
- 50% discount in the Spa
- Discounted hotel stays for staff
- Family pass to access the estate
- Family Events 3 times per year
- Access to internal/external training qualifications and programmes
- Cross Training and career development opportunities
Details
| Salary | £18000 / Year |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
| Location | A359, Hadspen, Bruton, Castle Cary BA7 7NG, UK |
Skills
Point of Sale
Problem Solving
Sales
great communication
Opera
telephone
Negotiation
Hotel Reservations
GDS
High end hotels
By applying you confirm you have these skills.
The Newt in Somerset
| Salary | £18000 / Year |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
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A359, Hadspen, Bruton, Castle Cary BA7 7NG, UK