As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations — from managing enquiries and group bookings to identifying and securing new business opportunities. You’ll work closely with the General Manager, Accor, and Mitchells & Butlers teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands-on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.

WHAT'S IN IT FOR ME?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SALES & RESERVATIONS MANAGER, YOUR RESPONSIBILITIES WILL BE:

Reservations Management

•         Oversee and respond to all incoming reservation and sales enquiries (phone & email)

•         Manage daily reports (STR, pick-up, etc.) to monitor and optimise performance • Handle group bookings, ensuring alignment with revenue and pricing strategies

•         Maintain room stock balance and availability across all channels

•         Collaborate closely with revenue management to implement pricing and sales strategies

Sales & Business Development

•         Respond to RFPs via Accor sales portals

•         Proactively contact and follow up on local corporate sales leads

•         Conduct regular local business visits and meetings to develop new relationships

•         Maintain clear, consistent reporting on sales activity and performance

•         Contribute to regular hotel management and revenue meetings

•         Support additional business development projects and initiatives

WHAT YOU'LL BRING TO THE ROLE:

•         Proven experience in a similar role within hospitality (hotel or corporate sales/reservations)

•         Self-motivated, results-driven, and proactive in finding and converting opportunities

•         Excellent time management and ability to prioritise effectively

•         A positive, collaborative team player with strong communication skills

•         Confident in using hotel systems, Excel, and Accor/M&B platforms. 

As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations — from managing enquiries and group bookings to identifying and securing new business opportunities. You’ll work closely with the General Manager, Accor, and Mitchells & Butlers teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands-on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.

WHAT'S IN IT FOR ME?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SALES & RESERVATIONS MANAGER, YOUR RESPONSIBILITIES WILL BE:

Reservations Management

•         Oversee and respond to all incoming reservation and sales enquiries (phone & email)

•         Manage daily reports (STR, pick-up, etc.) to monitor and optimise performance • Handle group bookings, ensuring alignment with revenue and pricing strategies

•         Maintain room stock balance and availability across all channels

•         Collaborate closely with revenue management to implement pricing and sales strategies

Sales & Business Development

•         Respond to RFPs via Accor sales portals

•         Proactively contact and follow up on local corporate sales leads

•         Conduct regular local business visits and meetings to develop new relationships

•         Maintain clear, consistent reporting on sales activity and performance

•         Contribute to regular hotel management and revenue meetings

•         Support additional business development projects and initiatives

WHAT YOU'LL BRING TO THE ROLE:

•         Proven experience in a similar role within hospitality (hotel or corporate sales/reservations)

•         Self-motivated, results-driven, and proactive in finding and converting opportunities

•         Excellent time management and ability to prioritise effectively

•         A positive, collaborative team player with strong communication skills

•         Confident in using hotel systems, Excel, and Accor/M&B platforms.